Service Desk Technician - Level 2 (MSP)

Bowman Williams
Vienna, VA
Jan 22, 2022
Jan 24, 2022
Full Time
Service Desk Technician - Level 2 (MSP) Position:We are a Managed and Cloud Services Provider that has been supporting local businesses since 1992. We help our customers grow their businesses by solving technical issues and providing reliable and secure IT Support. We are a place people working at. We know this because our average employee tenure is 7 years and in our commitment to employee satisfaction, have transitioned into a hybrid WFH model allowing employees work from home 3 days per week.The Service Desk Technician - Level 2 (MSP) will handle L2 issues via ConnectWise and shadow senior technicians on complex issues & projects so they can grow their skills. The Service Desk Technician - Level 2 (MSP) will be responsible for network support (SonicWall and Fortinet), Windows server 08 - 19 administrations (via VMware), and troubleshooting cloud technologies (O365, Azure, G-Suite, and AWS).Previous Managed Services experience is required for the Service Desk Technician - Level 2 (MSP) position.Service Desk Technician - Level 2 (MSP) Preferred Experience: Supporting Microsoft Windows XP, Vista, 7, 8 10Supporting Microsoft Office 365Break & Fix issues with Printer, Workstation, Server HardwareKnowledge of Remote Desktop TechnologiesUnderstanding TCP/IP, DNS, DHCP, WAN, LAN, VOIP, WLANITGlue experience is PlusSharePoint experience PlusConnectWiseExperience with: SonicWALL, Meraki, or Ruckus`Service Desk Technician - Level 2 (MSP) Salary is $60,000 - $70,000 depending on experienceOpportunity LocationVienna, VAProposed Salary$60,000 - $70,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Tagged: #MH333