Systems Administrator

Fort Meade, MD
Jan 19, 2022
Jan 24, 2022
Full Time
DescriptionJob Description:Leidos is actively recruiting for a cleared Systems Administrator to join our team on-site in Ft. Meade, MD. As the Systems Administrator, you will perform and manage the configuration and operation of information management systems. You are responsible for providing day-to-day system administration to include system and resource optimization, and user assistance. You will also monitor capacity and performance analysis and provides written daily system checks to Leads.Clearance: You must hold an active Secret Clearance to qualify and you must be eligible to obtain Top Secret SCI per program requirements. US Citizenship is required.Primary ResponsibilitiesServes as the initial point of contact for troubleshooting hardware/software PC problemsProvides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePointProvides 2nd level support in the areas of (but not limited to) - AD DS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, ACAS, STIGs, vSphere, WSUS, SolarWinds, and File ServersAnswers trouble calls from Customers and Tier I organizations Creates/Updates trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system)Compiles analysis of trouble tickets to provide monthly trending reportsMonitors status of open tickets and reporting progress at the weekly operations meeting with the customerBuilds briefing slides concerning trouble ticket progress as requiredEscalates: When Tier 2 can't fix the issue, ensures the trouble ticket gets escalated to a third level engineerProvides 24 by 7 call center supportPerforms other duties as requiredRequired QualificationsBachelor's degree in a related discipline (eg Computer Science, Computer Information Systems, Network Engineering, Math) and a minimum of 7 years' experience OR High School Diploma and at least 15 years of experience.5 years direct experience in the past seven years with DoD/Military/Agency projects supporting IT networksMust hold an active and current DOD Secret/SSBI clearance and be eligible to obtain TS/SCI eligibilityPosition requires a current DoD 8570 IAT Level II certificationPreferred QualificationsITIL Foundations certificate (v3 or ITIL 4)MPESPay Range: