Customer Service Representative

Cockeysville, MD
Jan 22, 2022
Jan 24, 2022
Customer Service
Full Time
Customer Service Representative: Multi-Family Property Management Company located in Hunt Valley, MD, is currently seeking a full-time Customer Service Representative. The Customer Service Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, maintenance, work orders, rent, etc.Responsibilities for Customer Service Representative: Conduct yourself in a professional manner at all times by being courteous to residents, vendors and co-workers, and treating them with respect.Know and follow all of the policies and procedures as provided in the Customer Service Guide.Review account information to answer questions regarding the Rental Agreement requirements and renewals.Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates.Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests.Other duties as assignedSkills/Requirements for Customer Service Representative: Must be available to work four-10 hour days 8:30am-7:00pmMust be able to type a minimum of 35 wpmMust have a minimum 2 years customer service or call center experienceMust be responsible, reliable, organized, punctual, compassionate, and have the ability to maintain confidentialityMust have a clear speaking voice, good communication and listening skillsMust have basic computer skills including Word, Excel, and OutlookMust have High School DiplomaYardi Software experience a plusBilingual (Spanish/English) a plusCompensation/Benefits: Competitive Salary plus incentivesMedical, Dental and Vision InsuranceLife and Disability Insurance401k with an employer matchVacation, Sick and Personal Time OffCompany Paid HolidaysPlease send resume and include salary requirement and daytime telephone numberAbout US: Hendersen-Webb, Inc. is a leader in the multi-family property management business, a founding member of Maryland Multi-Housing Association (MMHA), a member of the National Apartment Association (NAA) and the National Multi-Housing Council (NMHC). We are the hometown property management company of over 40 properties in several locations for more than 75 years in the metropolitan Baltimore area. Visit us at EO EE.O.EJob Type: Full-timePay: From $13.50 per hourBenefits:401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insuranceSchedule:10 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer Service: 2 years (Required)Call center: 2 years (Required)Work Location: One location