Part-Time Medical Receptionist/Front Desk for Physical Therapy

Physical Therapy Partners, Inc.
Columbia, MD
Jan 22, 2022
Jan 24, 2022
Full Time
About Us: Interested in joining a Dynamic Outpatient Physical Therapy Team?Physical Therapy Partners, Inc. is a privately owned Outpatient Clinic which prides itself on collaborative quality patient care and customer service. Our mission is to provide comprehensive and individualized pelvic health, orthopedic and oncology physical therapy services in a practical and compassionate manner. We feel rehabilitation should facilitate a person's daily activity level and optimize their quality of life. Our experienced staff utilizes research-based treatments and focuses on manual therapy, exercise prescription and patient education for self-management of symptoms.Presently, we are seeking a part-time front desk member, who has a passion for teamwork.In order to be considered for this job, you MUST submit application and resume through Indeed, AND send a separate email with resume and cover letter attached to Physical Therapy Partners (see website for email address). In the subject line type: "Patient Care Coordinator/Medical Receptionist".About the Position: Do you enjoy multitasking, direct patient interaction, and a busy, friendly work environment?Our Patient Care Coordinator / Medical Receptionist is the initial point of contact with patients and creates the first impression for our Practice. This position connects our referral sources, our patients and our therapists. Excellent communication skills and professionalism will be key for this role. The Patient Care Coordinator reports directly to the Office Manager. This is a fast-paced, multi-tasking position with passionate and committed teammates who are all highly regarded Physical Therapists and Admin staff.This position requires someone with flexibility in their schedule, as we need coverage for varied shifts.Your next step is to submit your resume and a cover letter explaining what you can add to our team. We look forward to meeting you!Patient Care Coordination Duties - 85% of Position. Presents a positive, welcoming and kind attitude that is focused on our well-established relationships, community reputation and high quality results:Serves as our friendly, compassionate and enthusiastic contact for patients at all timesAnswers phones, takes and relays messages in a professional and timely mannerSchedules patients for services to assure their treatment goals are met; including rescheduling missed appointments and reminder calls as necessaryMeets with patients on the first visit to assure all necessary paperwork is completed and processed before treatment with the Physical TherapistCompletes patient check in and check outCollects patients' payments for each office visit, according to office policyCommunicates clearly all policies for insurance, co-payments, scheduling appointments and cancellationsManages patient paperwork and electronic record keepingManages calls to schedule newly referred patientsManages the Physical Therapists' wait-listStocks supplies for the office and clinicProcesses USPS mailMaintains clean office and clinicPerforms other office support work for staff, as neededAssures compliance with Medicare and commercial insurance guidelines and policiesAssists with paperwork for obtaining authorizationsPractices HIPAA guidelinesAssist with preparation under Physical Therapists' supervision for hot/cold packs, e-stim and lymphedema pumpMaintains laundryCovers shifts for other Front Office staff as neededAdministrative/Office Functions and Potential for Growth - 15% of PositionTakes ownership of role as a vital team memberAssists with supervisory tasks as assigned by Office ManagerWorks with office and/or billing manager to manage patient accounts and payment issuesCalls insurance companies before each patient's first visit to verify their insurance coverage.Communicates with patients to explain what will or will not be coveredPreparing Bank depositsQualifications and SkillsYou must demonstrate that you are Committed, Responsible, Organized, Able to Multi-Task, Detail Oriented, Very Personable, have Excellent Customer Service Skills, be Service Oriented, and CompassionateHigh School Diploma or GED required; Medical Office Assistant, Associates Degree or college level business courses preferredTwo previous years of experience in a Physical Therapy or other medical officeBasic computer skills including Windows, Word, Excel and electronic scheduling along with basic Financial Skills.Experience working with EMR a plusDemonstrates continued interest in self-development and the development of the staff and clinicIn order to be considered for this job, you MUST submit application and resume through Indeed, AND send a separate email with resume and cover letter attached to Physical Therapy Partners (see website for email address). In the subject line type: "Patient Care Coordinator/Medical Receptionist".Job Type: Part time, 16-24 hours per week per discussion.Salary/Compensation: depends on experience and skill levels.Job Type: Part-timePay: $13.00 - $16.00 per hourSchedule:Day shiftEvening shiftMonday to FridayCOVID-19 considerations:All staff and patients are required to wear applicable PPE (a mask) at all times while in the Office. Staff are to wash hands immediately upon entry from outdoors and to self-check their temperature at the beginning of their shift.Education:High school or equivalent (Preferred)Experience:Customer service: 3 years (Preferred)Computer skills: 3 years (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location

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