Customer Service Specialist

Trinity Property Consultants
Silver Spring, MD
Jan 22, 2022
Jan 25, 2022
Customer Service
Full Time
Be a part of a high-end apartment brand that is highly focused on luxury and location. Our Arrive portfolio continues to grow as we acquire communities in some of the nation's most desirable metropolitan areas and city centers. We are currently seeking personalities with a commitment to quality and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to cultivating exceptional community environments and guided by our values.Job Description:Maintain daily operations of front desk assisting guests and residents with general questions and leasing proceduresGreet guests upon arrival and direct them to the proper location or personClerical and phone support/message relayCheck out and key log tracking of property keys to team members and vendorsProvide superior customer serviceAssist leasing team as needed to show, lease, and move in prospective community membersProcess maintenance work orders as requested by residentsAdhere to Trinity's operating procedures and policiesDemonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department or managerAdditional tasks or duties assigned by Leasing and Operations Manager and Community Manager Special Requirements: Physical Demands:The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.Attendance/Travel:This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events. Essential Functions:Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:Ability to handle a high-volume workload efficiently and calmlyExhibit effective communication skillsAdministrative and organizational skillsCustomer service orientation with a "can-do" attitude and a solutions focused goal in conflict resolutionTime management skills and ability to prioritize wisely Qualifications:Computer Skills:Intermediate computer and internet knowledgeIntermediate knowledge of MS Word, Excel and OutlookLearning and Development:Maintain a commitment to ongoing professional development and career growth through our company's continuing education programs.Education:High school education or equivalent is requiredAbility to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functionsProfessional Experience:One-year customer service or sales experience preferred We've Got You Covered!Medical, Vision, & 125 PlanWe cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums.Retirement PlansPrepare for retirement and ramp up your 401(k) savings with a 2% employer match.Group Life, Long-Term, and Short-Term Disability InsuranceWe provide up to $25,000 of coverage if the unimaginable occurs.Paid Holidays & VacationEnjoy 11 paid holidays and accrue anywhere from 2 - 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)2 weeks of accrued paid vacation annually in the first 2 years of service3 weeks of accrued paid vacation annually after 2 years of service4 weeks of accrued paid vacation annually after 6+ years of serviceSick TimeNot feeling well? We provide you with 48 hours of sick pay each year.Referral BonusesGreat Talent Knows Great Talent - Bonuses provided for hires made through employee referralsVolunteer Time-OffIf you need a day off to volunteer in your community, we'll provide you with the support you need. Discounts & ScholarshipsSave with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!Additional Perks Include Employee Assistant Program (EAP)Health Advocate and Travel Assistance ProgramGenerous Emergency On-Call Policy for Facilities Team MembersBereavement Pay if dealing with an unfortunate death in the familyCompetitive Bonus & Commission StructuresExtensive Professional Development Training and Reimbursement ProgramOpportunities for Advancement COVID-19 Response:At Trinity, we prioritize the health of our residents and employees. Due to COVID-19, for health and safety purposes, we have implemented an Emergency Preparedness Committee and have been adhering to all CDC, NMHC, and NAA preparedness recommendations on a local and national level. For more information, visit more at: