Front Desk Receptionist

Employer
Hawthorn Suites By Wyndham
Location
Tysons Corner, VA
Posted
Jan 22, 2022
Closes
Jan 24, 2022
Ref
326384352
Function
Administrative
Hours
Full Time
Registers guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and proceduresUnderstands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.Processes guest check-outs.Posts and files all charges to guest, master, and city ledger accounts.Follows procedures for issuing and closing safe deposit boxes.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Coordinates guestroom maintenance work with the engineering and maintenance division.Reports any unusual occurrences or request to the manager or assistant managerKnows all safety and emergency procedures. Is aware of accident prevention policies.Maintains the cleanliness and neatness of the front desk area.*Preferred Skills and ExperienceHotel experience preferredExceptional customer service skillsOpera Experience is a plusJob Type: Part-timeJob Types: Full-time, Part-timePay: Up to $14.00 per hourBenefits:401(k)Dental insuranceEmployee discountPaid time offVision insuranceSchedule:8 hour shiftHolidaysMonday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel experience: 1 year (Required)Work Location: One location