Customer Service Representative

NVR, Inc
Thurmont, MD
Jan 22, 2022
Jan 25, 2022
Customer Service
Full Time
This role is located in Thurmont, MD and is hiring immediately!NVR's manufacturing plant located in Thurmont, MD, is seeking a Customer Service Representative to join our team. As a Customer Care Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. You'll be able to leverage your experience with customers to evaluate a caller's issue and troubleshoot with them to help turn around a difficult situation. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards. You're motivated by the opportunity to proactively problem solve, address a customer's concerns, and find a resolution that creates a positive outcome.Schedule: Monday - FridayBenefitsNVR offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.Competitive CompensationHome Purchase DiscountMortgage and Settlement Services DiscountsComprehensive Health, Life and Disability Insurance401(k) (Full-time employees are eligible to contribute immediately)Employee Stock Ownership ProgramVacation and HolidaysIn addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.Pay$46,000 to $50,000 depending on experienceDuties: Consistently deliver an exceptional customer experience in a fast-paced, high volume, call center environmentManage and respond to customer service issues via phone and email in a timely mannerAccurately capture and record details of customer service requests in the customer relationship management (CRM) system while speaking with callersCoordinate directly with field warranty employees to develop a strategy for handling long-term customer service issuesKeep current with knowledge of NVR products and warranty proceduresQualifications3 - 6 years of professional experience in customer serviceAt least 2 years of experience working in a phone-based/call center environmentDemonstrated ability to interact with customers, build rapport, and manage relationships over the phoneHighly-driven proactive problem solverStrong organizational skills with the ability to prioritize and multi-taskExcellent oral and written communication skillsProficient typing skills with the ability to document call notes during customer interactionsFamiliarity with the Homebuilding industry or NVR's products is a plusIndeed Hire and NVR, Inc. are working together to find the best candidate for this job.By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.Job Type: Full-timePay: $46,000.00 - $50,000.00 per yearBenefits:401(k)Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offSchedule:8 hour shiftMonday to FridayApplication Question(s):What is your target salary for this job?Can you regularly commute to this job?Require sponsorship? Will you require visa sponsorship now or in the future?What is the best phone number/ Email to reach you regarding your job application?Education:High school or equivalent (Preferred)Experience:professional customer service: 3 years (Required)fast paced, high volume, call center environment: 2 years (Required)Worked in a customer relationship management tool: 2 years (Preferred)ability to document call notes during customer interactions: 2 years (Required)Work Location: One location

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