IT Administration Specialist I

Columbia, MD
Jan 22, 2022
Jan 24, 2022
Administrative, IT
Full Time
Description:At least 1-year relevant experience required.Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies.Duties may include: -Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management, and troubleshooting.Assist with new technology research, testing and pre-purchase evaluations.Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.Print Services: Duties include management of Windows print servers and associated print queues.Technology Requirements (IE Programs, systems, etc):Familiarity with Windows, O365, OneDrive, VPN, browsers, Citrix.A lot of our Retail troubleshooting requires dispatching to our Local Company Owned Retail stores.IT Field experience with providing remote and onsite hardware/software support for Windows based laptops/desktop, network cabling, point of sale support experience.

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