Senior System AdministratorRockville, MarylandFulltimeResponsibilitiesStrong experience in an enterprise Microsoft Windows environment, supporting the Windows Server OS, desktop OS, Microsoft Azure Active Directory, OS 365Experience supporting MSSQL Server, including database backups and restores, and proficient in VMware administrationStrong experience supporting Cloud based backup systems. Experience with Azure, AWS and Azure Server Monitoring is a plusAbility to automate tasks using PowerShell scriptingIdentify the gaps within the existing SOP and fill them.Create, develop and document best practices and educate the usersBuild, monitor, and test cloud computing components including DaaS and SaasRespond to requests for IT support from employees, and track these problems using the Freshservice ticketing management system until complete resolution is attainedWork closely with the Helpdesk team and provide the solution for all escalated ticketsWork closely with the multiple project and security teamsParticipate in planning and exercises for Risk management, Continuity of Operations (COOP), Contingency, and Disaster Recovery PlansQualifications7+ years of proven working experience in the IT industryVery strong computer skills, especially working experience with Dell laptopsVery strong working experience with installing, configuring, upgrading Windows 10, patch management, and BitLocker encryptionVery strong working knowledge with software deployment and automation of tasksExperience with virtualization using VMware and Azure VDICloud administration experience with Azure and AWSVery strong working experience with OS 365Experience with monitoring and alerting systems (Azure Server Monitor)Working knowledge with Switching/Routing/Firewall operations with DELL network devicesKnowledge of ITIL Framework, ISO 20000 and CMMI ServiceAbility to troubleshoot and diagnose IT problemsWorking experience with Mac computers and their deploymentFamiliarity with SolarWinds N-Able solutions, Trend Micro File Encryption, SolarWinds Take Control PlusGood customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experienceExperience responding to requests for IT support from employees and tracking these problems using the Freshservice ticketing management system until complete resolution is attainedDetail oriented including updating all service tickets with detailed notesExperience in troubleshooting hardware and software problems and providing effective solutionsProactive and excited to learn new things and quickly adapt to changesEducation:Bachelor's degree in an IT-related field with 7+ years relevant experienceMicrosoft MCP, Apple ACSP, CompTIA Network+ certifications are desiredPreferred skills:Microsoft Azure Fundamentals certificationITIL 4 Certification is a plus''Work Remotely Temporarily due to COVID-19Job Type: Full-timePay: $70,000.00 - $90,000.00 per yearSchedule:Monday to FridayExperience:ITIL understanding, tool, tracking/monitoring, ) O365: 7 years (Preferred)VMware, must be comfortable on MAC comps: 5 years (Preferred)Work Location: One location