Hotel Front Desk Receptionist

Employer
Fairfield Inn & Suites by Marriott
Location
Chantilly, VA
Posted
Jan 22, 2022
Closes
Jan 24, 2022
Ref
326422884
Function
Administrative
Hours
Full Time
PAY RATE: Starting at $14Schedule: must have open Availability.We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSome overnight shifts may be required on occasionSkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like OnQ, Opera, is a plus.Understanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus'Work Remotely * NoJob Type: Full-timePay: $14.00 - $16.00 per hourBenefits:Employee discountPaid time offSchedule:8 hour shiftMonday to FridayWeekend availabilityWork Location: One location