Assistant Manager - Banner's Hallmark

Banner's Hallmark
Hagerstown, MD
Jan 22, 2022
Jan 24, 2022
Full Time
Banner's Hallmark-Assistant ManagerDo you believe relationships have the power to make life happier and more meaningful? If the answer is YES, and you've got a passion for great customer service, please join us to help people find ways to make their celebrations even brighter.The Assistant Manager (AM) is responsible for supporting the Store Manager in forming and leading a team of energic and dynamic people to achieve all goals, policies, and procedures, and upholding in-store standards as prescribed by Banner's Hallmark. The Assistant Manager's primary role is to exceed the expectations of our customers and ensure the well-being of all our employees. The Assistant Manager will act as the Store Manager when the Store Manager is not present.The Assistant Manager's primary duties are, not but limited to supporting the SM as follows:Drive Results: The Assistant Manager is the key to leading and driving results. All team members should be held accountable to making and achieving goals as assigned by the Store Sales Manager. The goals include, but not limited to Sales Plan, Crown Rewards Conversion, Missed Opportunities', Medallia (Connect) and IAT improvement. The AM must work through the Sales and Service DOR's to achieve this. The AM will assign goals when SM is not present.Attract and Retain Talent: The Assistant Manager is directly responsible for recruiting top talent for their respective building. Furthermore, these people should be retained by ensuring that a positive work environment exist in the store.Develop People: The key to working through people and having the ability to delegate is to ensure everyone at level is fully trained and capable of doing their assigned job. Everyone should clearly understand their role and responsibility in the store. The AM is responsible for ensuring that their Sales Leaders are fully trained in 1 of 5 DORs: Sales, Service, Visual, Operations and Cards.Operational Excellence: The AM is directly responsible for ensuring the store is clean, neat, and orderly every day. By working through the OPS DOR and other leaders, the AM should ensure the backroom is organized and clean daily. All SFS metrics and goals should be also achieved. Shipment should be processes in a timely manager. The AM will complete an Operational Assessment at least 1 time per quarter.Visually Appealing Store: Working through the Visual DOR, the AM is responsible for bringing the product to life by merchandising the store to create displays and statements that are exciting and invites our guests to explore and shop. This should be achieved without impeding the guest's experience.To achieve the responsibilities above, the AM must be skilled in the following competencies:Ensures Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into the work.Attracts Top Talent: Attracts and selects diverse and high caliber talent. Is a good judge of talent.Communicates Effectively: Attentively listens to others. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse idea and opinions.Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. Uses knowledge of business drivers and how strategies and tactics play out in the marketplace.Customer Focus: Identifies opportunities that benefit the customer. Builds and delivers solutions that meets the expectations of customers. Establishes and maintains effective customer relationships.Decisions Quality: Makes Sound decisions in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgement when making decisions.Develops Top Talent: Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments.8.Being Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from setbacks. Grows from hardship and negative experiences.Job Type: Full-timeBenefits:Dental insuranceEmployee discountHealth insurancePaid time offSchedule:Day shiftHolidaysNight shiftWeekend availabilitySupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One location