Principal Associate, Process Management & Product Operations

Capital One
Richmond, Virginia
Jan 22, 2022
Feb 20, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Associate, Process Management & Product Operations

As a Principal Associate, Process Management and Product Operations, you will be part of a smart, talented team responsible for launching and managing products in a systematic way. This position will be responsible for designing, building, and orchestrating sustainable, repeatable processes to deliver quality customer and associate experiences.

You will regularly lead, collaborate with, and influence cross-functional teams and be seen as a strong operations consultant by business and strategy partners. Through the development and optimization of operating rhythms and launch planning, testing, and execution processes you will support bringing the Small Business Card product roadmap to life. You will educate and gain buy-in from key stakeholders to ensure resources are aligned and orchestrated to deliver both quality customer and associate experiences throughout the product development and launch lifecycles.

What you'll do:
  • You'll delve into process improvement methodologies
  • Prioritize changes with most business value and deliver on them in partnership with process and product leaders
  • Demonstrate leadership skills and supporting the Operations team's vision, to increase speed to market, eliminate errors and reduce costs
  • Deliver key internal consulting engagements using a variety of techniques and tools (like BPM, Lean, Agile or Six Sigma) to define, manage and improve processes.
  • Support projects and initiatives by partnering across Product, Marketing, Risk, Tech, Platforms, Operations, etc. to ensure processes are efficient and focus on key business objectives
  • Collaborate with process owners and different teams to develop effective new processes
  • Analyze and improve existing processes to ensure consistently great customer and associate outcomes
  • Review processes, platforms and technology end-to-end, through the eye of the business, customers and other key stakeholders, and introduce innovation into the ecosystem with impactful results
  • Contribute to and influence Operational Excellence mindset
  • Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team

The ideal candidate has:
  • Great attention to detail to understand key operational processes, systems and technology
  • Experience project managing large cross-functional teams and using BPM tools, LEAN or Six Sigma methodologies to improve processes
  • Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
  • A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
  • A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
  • Experience in Complex problem solving

Basic Qualifications:
  • At least 2 years of experience in Process management
  • At least 2 years of experience in Project management

Preferred Qualifications:
  • Bachelor's Degree or Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
  • 2+ years working with Tech teams
  • 3+ years of experience in Process management
  • 3+ years of experience in Project management
  • BPM, PMP, Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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