Social Worker (Program Coordinator)

Employer
USAJobs
Location
Salem, Virginia
Posted
Jan 22, 2022
Closes
Jan 30, 2022
Hours
Full Time
Duties

The incumbent works directly with Veterans and their caregivers to solve/address complex care coordination concerns and performs case management for specialized care in the community.

Duties may include, but are not limited to the following tasks:
  • Investigates patient complaints and concerns regarding community care services and works with all stakeholders to address issues.
  • Serves as the facility subject matter expert regarding Community Care Customer Relationship Management (CommCare CRM) system. Oversees and ensures completion of all CommCare CRM entries. Educates staff and offers technical assistance for CommCare CRM software use and updates. Works with facility's patient advocates when community care concerns/issues are affected by in-house systems. Completes Patient Advocate Tracking System (PATS) and information System (IRIS) entries related to community care and referral coordination implementation (RCI).
  • Works directly with all levels of leadership within VA Office of Community Care's (OCC) Payment Operations and Management (POM) to facilitate payment of Veterans' authorized care when Veterans or caregivers report errant billing.
  • Engages with the third-party administrator (TPA) to ensure adequate services are available in the network to serve Veterans within the Salem VA HCS catchment area.
  • Briefs congressional aides regarding any Salem VA HCS Community Care issues that may affect their constituents; writes responses to congressional and White House inquiries.
  • Manages the Salem VA HCS portion of Pharmacy reimbursement claims and facilitates Veteran communication with POM for payment of approved claims.
  • Performs quality improvement activities and develops policies and procedures for program operation/improvement.
  • Utilizes information and analytical systems to evaluate and enhance the services provided to Veterans. Collects and reports data relative to assigned activities.
  • Establishes and maintains successful working relationships with community agencies (i.e., vendors), Veterans, caregivers, providers, and other staff by communicating effectively, both orally and in writing, with people from varied backgrounds
  • Educates in-house providers and community vendors regarding processes/policies involved with providing timely access, quality services, and care coordination.
  • Ensures equity of access, service, and benefits to Veterans and utilizes appropriate clinical indicators and monitoring activities to assure that the care provided is of the highest quality.
  • Performs additional program coordination duties as assigned.

Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m.
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Social Worker (Program Coordinator)/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel


Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2022.
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency. Social workers must be proficient in spoken and written English in accordance with VA Policy.
  • Education. A master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. To verify that a social work degree meets the accreditation standard for a master of social work, access the CSWE website at http://www.cswe.org/Accreditation/organizations.aspx. (Copy of transcript must be submitted).
  • Licensure. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Social work Coordinators must be licensed or certified by a state at the advanced practice level (LCSW or equivalent). (Copy of licensure)
  • PROOF OF LICENSURE AND COLLEGE TRANSCRIPT(S) MUST BE INCLUDED WITH YOUR APPLICATION PACKAGE
Grade Determinations:
GS-12 Social Worker (Program Coordinator)
  • Experience and Education- One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.
  • Licensure/Certification- Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.
  • Demonstrated Knowledge, Skills, and Abilities- In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  • Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring.
  • Knowledge and ability to write policies, procedures, and/or practice guidelines for the program.
  • Ability to supervise multidisciplinary staff assigned to the program.
  • Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s).
  • Ability to provide training, orientation, and guidance within clinical practice.
    • Assignments- For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS-12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole
      practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to
      enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and
      reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts.]
    References: VA Handbook 5005/120, Part II, Appendix G39.

    The full performance level of this vacancy is GS 12.

    Physical Requirements: The work is primarily non-strenuous though a significant amount of walking is required for face to face contact with patients, family members and medical staff. Ability to lift 5-10 pounds, mostly documents and/or binders is required. The ability to sit for 1-2 hours and do substantial computer work.

    Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

    Education

    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    This job opportunity announcement may be used to fill additional vacancies.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    As required by Executive Order 14043 , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement using the reasonable accommodation process.

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .