Duties

• Evaluate the effectiveness, efficiency, and overall performance of regional Army Information Technology (IT) systems and networks, specifically within the VVoIP (Voice and Video over Internet Protocol).
• Develop and enforce hardware and software standards for servers, firewalls, proxy servers, and other network hardware and software in coordination with 7th SC(T).
• Provide technical, analytical, high level planning and, Contracting Officer Representative (COR) duties and programming support to the 93d Signal Brigade S3 Directorate.
• Perform special studies to determine application or hardware impact on Army regional networks.
• Establish and maintain configuration management to oversee desktop, server, wide area network and local area network configurations.
• Determine requirements for regional data centers, Network Enterprise Center (NEC) data centers and for consolidation of application systems.
• Coordinate fielding of automations, troubleshoot and maintain VVoIP, and regional and local standard applications.
• Interface with senior executives responsible for other command programs for the purpose of exposing, explaining, defending and promoting command programs

Requirements

Conditions of Employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Pursuant to EO 14043, all Federal employees, regardless of duty location or work arrangement, must be fully vaccinated for COVID-19 before entrance on duty, subject to exceptions as required by law.
• If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions from this requirement.
• Proof of vaccination will be required. To ensure compliance with this mandate, review the vaccination requirements, to include timelines for receiving required doses, at the following: https://www.saferfederalworkforce.gov/faq/vaccinations/
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Employee MAY be required to work outside the normal tour of duty, to include weekends and holidays on a rotating shift basis.
• Please see "Additional Information" section for more Conditions of Employment.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Department of Defense (DoD) Transfer
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Basic Requirement for Information Technology Specialist (Policy and Planning/Network Services):

Specialized and Other Experience: One year of specialized experience which includes evaluating the impact of business needs or changes on current policies; assisting in the development of plans or the execution of Information Technology (IT) projects; conducting integration, operation, technical troubleshooting, networking, maintenance and optimization of Video Teleconference (VTC) equipment (SIP VTC point, gateway keeper, Teams, Multiple VTC setups and configuration) and Voice over Internet Protocol (VoIP) technology (CISCO Call manager, Voice Gateway, Trucking configuration); interpreting network or data-related requirements for VTC and VoIP; and developing Standard Operating Procedures (SOPs), guides, or process maps related to network operations or IT problem/incident resolution. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• Information Resources Strategy and Planning
• Leadership
• Network Management
• Systems Testing and Evaluation

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Two year trial/probationary period may be required.
• Direct deposit of pay is required.
• This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a Career Program (CP) 34 - Information Technology/Cyber Management position.
• You may claim military spouse preference (MSP).
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework".
• Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within a designated time frame identified by the organization. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.