At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who:Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectations.Move boldly in the quest for superior and best in market solutions.Job Description:You are:A strong customer support individual focused on assisting our internal departments and third party vendors out in the field who will work with the team receiving inbound calls from our field technicians working with our clients nationwide. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.You will:Answer inbound calls from Service Technicians and Third Party VendorsTroubleshoot issuesProcess incoming emails dailyUtilize SAP to research contracts and to order meters and/or equipment replacementsProvide excellent communication and follow-up with Service Reps, Client Service Managers, Field SupervisorsYou must adapt to situations that require a strong customer service aptitudeYour background:1 year customer service experience within a team environment receiving inbound phone callsExperience in quickly shifting focus from one task to anotherExperience in follow up through phone, fax, and email correspondence to answer questions and provide resolutions to any issues out in the fieldMust be PC literate (MSWord/Excel/Outlook) and experienced in documenting field activities, customer information, and using Service Max and/or SFDCWe will:Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse prospective and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally ()Our Team:Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.We will:Provide the opportunity to grow and develop your careerOffer an inclusive environment that encourages diverse perspectives and ideasDeliver challenging and unique opportunities to contribute to the success of a transforming organizationOffer comprehensive benefits globally ()Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.