Field Installation Manager - Northeast

Penmarc Inspired Spaces
Washington, DC
Jan 20, 2022
Jan 23, 2022
Full Time
As the Installation Market Manager, you will be responsible for hiring, establishing, and overall management of installation teams across multiple metro areas. You will be hands-on managing the daily installations of various custom prefabricated closet systems, cabinetry, trim, millwork, sheetrock repair, and painting. You are responsible for overall installer accountability and client satisfaction. You will train trim carpenters and installers on company and client expectations. You are bringing the highest level of professionalism and quality of work to every project you undertake. Responsible for alerting our scheduling department to issues in the field and collaborating to eliminate issues on future jobs. Be a strong leader, and a team player to get the job done right!Are you the right fit? Yes, if:You are confident using power tools.You are self-motivated yet understand the value of teamwork.You have a desire to lead by example with the grace of authority, embracing and adapting to change and maintaining respect, dignity, and compassion.You exude a positive attitude and sustain contagious energy.You understand the importance of Customer Service and know how to coach this skill to others.You are dedicated to supporting a safe working environment.You are always learning! You are proactive in seeking out education, training, and growing perspective.You take pride in your work.You love checklists. You like to stay busy, balance priorities, and utilize your organizational skills.You understand In-home installation is an ever-changing industry and remain flexible with your time, schedule, and resources.Essential FunctionsActively and consistently support all efforts in the field to simplify and enhance the installer and client experience.Assist or lead installations when necessary for closets, cabinetry, millwork, painting, and sheetrock repair as directed or required in the field.Professionalism in all interactions with direct reports, our client, and customers.Continuously monitor field progress to optimize the efficiency of your market.Problem-solve issues arising from your team in the field in a timely manner.Interact positively and immediately with the scheduling team to keep abreast of progress or issues.Coach, train, and inspire your installers to ensure total customer satisfaction with the service experience.Proven interpersonal skills with a history of positive interactions directly with direct reports and customers.Must have the ability to travel, with overnight stays occurring roughly 20-30% of the time.The market consists of travel within the Northeast Region - Virginia, Maryland, Washington DC, Philadelphia, New Jersey, Delaware and Pennsylvania.Must be able to lift 50 Lbs.Must have reliable transportation.Must have a cell phone or tablet with data service.Required Education and ExperienceResidential/commercial trim carpentry experience preferred.Experience or familiarity in some area of carpentry, cabinetry, millwork, interior trim, remodels, renovations, shelving, or closet organizers is required.Ability to obtain the RRP (Renovation, Repair, and Paint) Lead Renovator Certification within one month of hire.Knowledge of General Safety Practices or OSHA training preferred.Ability to use hand tools, reciprocating and miter saws, and power tools correctly and safely.Knowledge of general construction practices and details.Ability to prioritize and organize effectively with a keen sense to detail.Ability to work in a fast-paced, high-pressure environment to make decisions and solve problems.Ability to handle multiple projects and tasks.Ability to utilize dispatching equipment such as telephone, pagers, mobile radio.Ability to use applications on a cell phone.Ability to read layouts from blueprints.Proficient use of computer software (Microsoft, Excel, Outlook, Project Mgmt.)Ability to learn and utilize project management software to oversee program execution.PEN1

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