Hello My name is Baby with ACS Solutions, a leading information technology services and workforce solutions company. ACS Solutions works closely with Fortune 1000 firms throughout the US and provides top talent for various staffing needs across industries. We currently have an opportunity for a "Customer Service Representative -Call Centre II" with one of our clients working in "Energy and Utility " Domain. I came across your resume online and noticed that you have extensive experience required for this position. I am reaching out to see if you would be interested in hearing more about this opportunity. Please give me a call or let me know when and where I can reach you. I've included additional details about this position below for your referenceJob Title: Customer Service Representative -Call Centre IILocation: Baltimore MD 21201Duration: 24+ months assignment with possible extension Job Description:Processes orders, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Responsibilities:Support inbound calls in care center providing a world class customer experience. Will be required to work overtime based on operating needs and will be placed on an on-call rotation.Position Requirements: Internet Speed 15mbps Upload / 35mbps DownloadFire extinguisher next to deskHomeowners/Renters InsuranceQuiet workspace with no distractionsDesk to accommodate 2 large monitorsInternet Router close to desk - Must be hardwired into the computerUnderstanding that this is a Hybrid position and will be required to work in the office as well as homeNo time off requests for 90 days prior to starting Job Requirements:URGENT JOB OPPORTUNITY || Call Center - CUSTOMER SERVICE REPRESENTATIVE II) || BALTIMORE MD 21201