Move In Coordinator
Job Description: Move-in CoordinatorDepartment: MarketingSupervisor: Executive DirectorEmployment Status: Hourly Full TimeSummary:The Move-in Coordinator is responsible for ensuring a successful, warm, and welcoming transition of each resident into their new home. Recognizing that major change is not an easy time in a seniors' life, the Move-in Coordinator must be compassionate, organized and attentive to details in the completion of job duties.Duties and Responsibilities:1. Communicates with residents and their families to complete all required paperwork required prior to move in. Assists in preparing the residency agreement and provides this document to the Executive Director prior to the lease signing.2. Assists residents and families with moving arrangements and coordination of calendar dates and schedules.3. Coordinates with all departments, pharmacy, physicians, rehab providers and other providers as appropriate to ensure that new residents' needs are communicated.4. Completes and distributes the Move In at a Glance document to all departments and Kensington Senior Living partners.5. Orients new residents and their families to their new home. Introduces the resident to staff members and other residents. Conducts tours to orient residents to public spaces and reviews key hours of service.6. Checks in with new residents and families frequently during the first two weeks of their residency to offer assistance and support. Conducts the Two Week Meeting with families and residents after which, the neighborhood director becomes the main point of contact for the family. Observes and reports any concerns about the resident's transition to the appropriate department head and Executive Director.7. Gathers feedback from residents and their families on how the move-in process was carried out and identify improvement opportunities.8. Attends training courses and participate in other professional development activities as required.Knowledge and Skill:1. Must have excellent verbal skills and communication abilities.2. Ability to work effectively within a team based environment.3. Strong time management and organizational skills.4. Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management System.Qualifications:1. Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.2. Must be able to read and write English, and follow verbal and written instructions.3. Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.4. Ability to work flexible hours including weekends and evenings.5. Be in good health, and physically and mentally capable of performing assigned tasks.6. Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician not more than (6) months prior to or (7) days after employment7. Must be cleared in a criminal background check administered in the state of Virginia.8. Experience in a similar position is preferred.Mental and Physical Requirements:1. Requires ability to stand and walk short and long distances for extended periods of time.2. Must be able to lift and/or carry objects in excess of 25 pounds.3. Requires reaching above, below, and at shoulder length.4. Ability to remain calm and positive in stressful situations.All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only job duties to be performed by the employee occupying this position.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitude to perform each duty proficiently.This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.