Customer Service Representative Description: The Customer Service Representative (CSR) receives incoming sales orders via telephone, fax, e-mail, and mail. The CSRs primary responsibilities are to process orders, and to respond to general customer inquiries, invoice questions, and customer complaints. Key Responsibilities: Accurately processes customer sales orders into company the ERP or legacy systems. Process credit card orders. Set up and maintain customer master data for both existing and new customers. Process returns and issues return authorization numbers in accordance with company policies and procedures. Maintain financial accounts by processing customer adjustments and credits as required. Provide professional customer service to primary category as a specialist and answer calls/inquiries from all categories as a generalist. Maintain product knowledge on all categories. Maintain accurate and up to date records of customer information and interactions in the appropriate system(s), noting follow up required when appropriate. Liaise with both warehousing and transportation 3rd party providers to inquire on order statuses. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Track and provide Proof of Delivery for shipments as requested. Research and respond to all shipping complaints in an efficient and courteous manner. Preferred Qualifications: Proficiency with MS Office including Excel, Word, Internet Explorer. Proficiency in operating standard office equipment to include fax, copier, etc. General knowledge of warehouse and transportation operations. Bilingual skills (English/Spanish/French Canadian) are a plus. Company Description: About Ascent: Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascents fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts. If you are ready to propel your career to new heights read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.