Customer Service Representative - Mortgage Origination (Remote)

Baltimore, MD
Jan 21, 2022
Jan 24, 2022
Customer Service
Full Time
DescriptionJob Description:Leidos is seeking full time remote Customer Service Specialists with mortgage origination experience to join our Contact Center. As a Customer Service Specialist you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.Our customer service specialists support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.As a Customer Service Specialist you will:Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and proceduresUse your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client's requestsFollow standard operating procedures for various topics, systems, and contact channelsDocument all of your contacts in a databaseKeep up to date on FHA mortgage processes and procedures To be a successful Customer Service Specialist, you must possess:The ability to navigate multiple computer systems and applications, and utilize search toolsExcellent time management skills and dependabilitySelf-motivation and the ability to work with minimal supervisionStrong verbal and written communication skillsThe ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needsRequired Experience and Education:At least 2 years of FHA loan origination experience (ie loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience, or at least 3 years of loan origination experience working with conventional loans and/or other government-backed loans (ie FHA, USDA, VA)High School diploma or GEDMust be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.Desired Qualifications:Contact Center (omnichannel) experienceBilingual (Spanish/English), verbal and writtenFHA experienceCome join our rapidly growing team and enjoy these benefits:Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plansPaid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a yearTen paid holidays per yearOngoing training to support your successTuition reimbursement based on Leidos policyVoluntary overtime may be available based on business needsDiscounted Leidos stock purchase and other Employee DiscountsThis position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. The pay range for this position varies by location and is typically between $20 to $24 per hour; actual rate may be higher based on experience and work location.Pay Range:Pay Range - -#Remote