Description Robert Half is looking for a Financial Aid Assistant to work with a Higher Education institution located in Maryland. The Financial Aid Assistant is responsible for providing exceptional customer service by politely answering calls/emails and questions from walk-ins and contributing to the overall effectiveness of the Student Financial Aid Department and the University. He or she works in a highly responsible, fast-paced position reporting to the Director of Student Financial Services. He or she must be (1) maintain a high level of confidentiality, (2) highly proficient with computer technology and database management, (3) manage documents, files, and mailings, and (4) efficient, organized, patient and dedicated to world-class customer service. Duties & Responsibilities include:. Greets and assists students, families, faculty, and staff in person, via email, and over the telephone . Works at the front desk and performs typical administrative functions, such as answering questions, receiving and providing paperwork, and responding to customer needs . Acts as a customer service liaison to students and parents . Schedules meetings, ordering of office supplies and distributes office mail . Provides guidance and instructions for various student functions, such as FAFSA completion, federal verification, and student loan requirements . Manages the office filing system by maintaining a filing system for official documents and records . Assists with financial aid presentations on campus and off-campus . Conducts outreach and marketing for prospects and students . Assist in a variety of department operations; perform special projects and assignments as requested ? Maintains strict confidentiality of all activities in the Student Financial Aid office ? Acts as minute taker for meetings ? Supports and affirms a culture of distinctive excellence and exceptional service ? Attends and university events and required meetings ? Attends mandatory weekly Convocation Requirements . Must be able to work 38 hours per week and the ability and willingness to rotate work schedule between days, evenings, and some weekend hours . Must be detail-oriented . Must have good telephone skills and communicate effectively . Must exhibit dependability and punctuality . Must be able to work independently . Must be able to work in a team-oriented, fast-paced, and multi-tasking environment . Must have experience in an office setting . Must have a high school diploma, its equivalency or higher . Preferably English/Spanish fluency . Basic computational skills using a calculator . Working knowledge and application of Microsoft Office Suite . Must have high energy and a high degree of enthusiasm . Ability to maintain a high degree of confidentiality regarding extremely sensitive matters . Willingness to learn a vast array of systems and websites for financial aidRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.5461. All applicants applying for US job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. (C) 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .