Support Specialist 1

Gaithersburg, MD
Jan 21, 2022
Jan 24, 2022
Full Time
Kforce has a client that is seeking a Support Specialist 1 in Gaithersburg, MD.Key Tasks: * Support Specialist demonstrates basic knowledge of computer hardware systems, application software, and operating systems, as well as devices and peripherals * Exhibits sound customer service skills by effectively handling user problems and ensuring proper escalation procedures are followed to problem closure * Demonstrates sufficient knowledge of call logging to record accurately all needed information * Tracks all customer service items to completion * Evaluates customer service issues to determine level of service needed * Resolves all appropriate service requests * As a Support Specialist, you will escalate -out-of-depth- service requests to appropriate resources * Works under direct supervision to accomplish daily assignments in support of team initiatives * Prioritizes customer satisfaction and experience * Support Specialist adheres to Help Desk standards, processes and systems required to deliver consistent high-quality customer service * Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software, and peripheral equipment over the phone, via remote control tools or on-site * Able to perform effectively in a team environment as well as with little direct supervision * Customer service-oriented team player with solid communication, documentation, organizational, problem solving, written and verbal skills * Ability to understand, analyze and resolve problems, while on the phone or on-site with users * Ability to understand, analyze and resolve problems, while on the phone or on-site with users * Organized with the ability to follow established processes and provide recommendations for improvements * Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills * Working understanding of basic IT procedures and best practices Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours