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Tech Support Associate

Employer
Kforce
Location
Washington, DC
Closing date
Jan 23, 2022

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Kforce has a client that is seeking a Tech Support Associate in Washington, DC.Key Tasks: * Tech Support Associate will provide excellent first-level support for company campus staff * Troubleshoot a variety of computer, peripheral, networking, or related software and hardware issues remotely and in-person * Provide and apply accurate and efficient technical and practical solutions for testing planning, coordination, and execution of classroom goals * Remote and technical support for service calls * As a Tech Support Associate, you will document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer contact; Ensuring completion before ending the contact * Execute policies and goals for projects related to KIPP DC IT hardware and infrastructure needs for classroom teachers * Manage site inventory, disposition, and repairs according to company policy * Consistently meet and exceed goals and service levels for customer service, technical quality, first call resolution * Bachelors and 5 years of experience or Associates degree and 7 years of technical support (or equivalent combination of education and experience) * Certifications such as A , ACMT, HDI-CSR, ITIL Foundation, MCP, MCSE, MCSA * Familiarity with a variety of end-user devices and Mac, Windows, and Google operating systems * Experience supporting applications and services such as PowerSchool, Google Apps, Active Directory, Okta, and QuickBase * Experience with ticketing solutions such as Zendesk, ConnectWise and/or Jira Service Desk * Ability to present solutions to staff in non-technical jargon * Self-starter with demonstrated ability to thrive in a fast-paced, demanding environment and manage multiple priorities at once Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours

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