VP Client Onboarding and Development - Integrated Payables

Capital One
Richmond, Virginia
Jan 21, 2022
Jan 29, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

VP Client Onboarding and Development - Integrated Payables

Our IP Client Onboarding and Development team works with Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we can help Business Owners optimize the rewards and benefits they receive by optimizing their Accounts Payable and enabling greater rewards on their expenses.

We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the unclear experience of operating, managing, and growing a business.

To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. As a Client Manager for Integrated Payables, , you will deepen the engagement with our business clients by helping them unlock the full value of their Capital One IP Business relationship. You will have a deep understanding of each client in your portfolio, including their business model and strategic priorities while serving as a dedicated point of contact. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization.

Job responsibilities include but are not limited to the following:
Manage a portfolio of existing MVP customers as we roll out new capabilities this June.
Become a trusted advisor by understanding the customers drivers of growth, strategic initiatives and challenges so that you can provide meaningful insights and make proactive recommendations around Capital One products, how they make payments that enhances the overall value proposition for the client
Develop relationships with a top portfolio of clients to build cardability, and where necessary, recapture spend on degrading accounts
Analyze your clients' total business spend to identify additional opportunities to leverage card/rewards
Assist the business in overcoming obstacles to utilizing their card for payments to all accepting vendors
Monitor portfolio metrics and perform quarterly account reviews with top clients and Capital One leadership
Partner with the larger Small Business Card and Commercial Card teams to identify and ideate on solutions that meet client needs
Ability to work virtually in a fast-paced environment
Compliant in all client activities and follow up through use of Salesforce.com
Travel to visit clients as needed (TBD-Post Covid)

The Ideal Candidate:
Demonstrated abilities to build relationships and influence at a wide range of levels
Strong verbal and written communication skills, both in person and over the phone
Hands on experience in sales and/or client management and the ability to deliver a superior customer experience
Creative thinker willing to challenge the status quo
Strong professional presence
Maniacal focus on being well managed and recommending solutions that are a win win for the client and Capital One
Problem solver able to partner across multiple lines of business to solve the unique problems of our Business clients
Knowledge of Salesforce and working understanding of sales performance metrics
Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio

Basic Qualifications:
At least 3 years of sales experience or account management experience

Preferred Qualifications:
Bachelor's Degree or Military experience
5 years of outside customer sales experience as an individual contributor managing a client portfolio
AP /accounting experience or experience using Quickbooks
1 year of experience working with Businesses Customers
1 year of experience in the financial industry
Proficiency in using Salesforce.com
Proficiency in using G Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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