Process Manager - Commercial Tech

Capital One
Vienna, Virginia
Jan 21, 2022
Feb 02, 2022
Full Time
Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Process Manager - Commercial Tech

As a Process Manager within the CML Tech Chief of Staff team, you will be part of a growing organization delivering on enterprise priorities. In this role you will help drive the labor strategy and key initiatives that support ~740 associates across multiple geographies. We are seeking a dedicated, organized process professional who excels in a team environment. This person will have excellent communication skills, strong attention to detail, ability to collaborate across teams as well as be able to adapt quickly to change.

  • Primarily to support the CML Tech labor strategy and help manage org priorities with recruiting
  • Manage data quality, updating our system(s) of record on regular cadences, use our reporting to identify data issues and make the connections for correction
  • Support our OneTech Recruiting efforts with candidate, skill set and data updates
  • Support our workstream for Non-Associate Labor
  • Run Data queries and reporting support for Interviewing workstream
  • Support ad-hoc processes for furloughs and contractor management

Here's what we believe will help you be successful in this role:
  • Genuinely care about our associates and their success
  • Exceptional communication skills
  • Excellent process management and project management skills
  • Demonstrated ability to navigate and influence across levels, functions, and organizational boundaries and to build strong collaborative working relationships with our partners
  • Ability to manage multiple projects and meet deadlines with minimal direction and supervision
  • Regularly and systematically use data to uncover opportunities, track performance, and drive decision making
  • Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 2 years of process management experience

Preferred Qualifications:
  • Bachelor's Degree
  • 3+ years of process management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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