Sr Risk Associate (Customer Resiliency)

Capital One
Richmond, Virginia
Jan 21, 2022
Feb 19, 2022
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Sr Risk Associate (Customer Resiliency)

Senior Associate

As a Sr Risk Associate of Customer Resiliency Risk Events and Remediation, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One's risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Creating and validating processes
  • Driving process improvements aligned with desired customer outcomes
  • Analyzing, identifying, and correcting data issues with systems used or owned by Customer Resiliency and upstream or downstream partners
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Work with internal process owners, analysts, tech, and third parties

Additional Responsibilities Include:
  • Guides business customer through Risk Event and/or Issue containment and remediation
  • Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
  • Makes recommendations and provides guidance to the business
  • Understands and utilizes all Risk Management tools and systems available
  • Communicates and reports out results using presentations showing the data together in a meaningful format
  • Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
  • Drives investigation and/or problem solving for remediation projects
  • Researching and problem solving as needed to support the business

Basic Qualifications:
  • At least 2 years of experience in Risk or Project management

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Lean certification or Six Sigma certification
  • 3+ years of experience in Process or Project management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).