Senior Director, Customer Success Management

Capital One
Richmond, Virginia
Jan 21, 2022
Feb 19, 2022
Full Time
West Creek 4 (12074), United States of America, Richmond, Virginia

Senior Director, Customer Success Management

Capital One has been building cutting edge technologies that have been used within the bank, now we are ready to release our own set of products externally. Our team is responsible for helping onboard customers to new enterprise cloud and data governance products and they will guide them from the education process through making an impact on their business. Sounds interesting? Do you have a passion to seek out new knowledge and actively develop new skills around AWS? Come lead our Customer Success team as we release new and exciting products.

Roles and Responsibilities:
  • Serve as a critical technical partner to the sales team in designing customer solutions and driving adoption and revenue.
  • Partner closely with our customers' technical leadership and enable them to be cloud advocates.
  • Inspire confidence in the technical and governance capabilities of Capital One products through deep technical conversations and partnership
  • Serve as a SME and conduct educational and collaborative workshops to customers considering or already using Capital One Software products.
  • Act as a community leader and share best practices among Capital One Software customers.
  • Author or contribute to Capital One Software's customer-facing publications such as whitepapers, tutorials, blogs, etc.
  • Serve as a Capital One Software evangelist at industry-wide conferences
  • Drive and facilitate effective relationships between Customer Success, Technology and Product teams
  • Serve as a strategic leader for Customer Success, building upon prior experience in delivering SaaS products to market to create dynamic customer success functions and solutions.
  • Leverage prior experience to lead teams in delivering and supporting a Customer Relationship Management solution to address both Sales and Servicing needs
  • Create and deliver to customers an exceptional experience, closely focused on Customer Success interactions across all stages of the customer lifecycle.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 8 years of experience in one or more of the following: software engineering, SaaS Go to Market, technical sales, customer success

Preferred Qualifications:
  • Bachelor's Degree in Information Systems, Computer Science, or Engineering
  • 5+ years of technical sales or support experience working directly with customers
  • 3+ years of experience with AWS, GCP, Microsoft Azure, or another public cloud services
  • 5+ years of experience working with security concepts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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