West Creek 4 (12074), United States of America, Richmond, Virginia

Risk Guide, Risk Management - Enterprise Services Business Risk Office

We are growing! The Enterprise Service Business Chief Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Work Place Solutions (WPS), Enterprise Supplier Management (ESM), Capital One Ventures, Corporate Security, One Design and External Affairs. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. Core responsibilities include oversight of ES process hierarchy, critical business process identification and consultation, process training support, and horizontal support for ES controls program. Initiates and executes process improvements. Leads other associates, when necessary, and ensures best practices are executed by the team and shared broadly across the Enterprise.

Responsibilities:

• Implement process improvements: data quality, process certification framework, process hierarchy change management, change control, and reporting
  
• Oversee, review and manage ES process hierarchy (L1/L2 processes)
  
• Participate in processes criticality assessments and process level assessments
  
• Build out and maintain ES Process Governance strategy and standards
  
• Establish and maintain relationships with ES process owners, process managers, and vertical risk advisors
  
• Develop, implement and oversee ES process community of practice, enable best practice sharing within ES and other risk offices across the Enterprise
  
• Collaborate with ERM, ORM and business partners throughout the ES BRO value chain to help drive best practices and principles, specific to process management execution strategies
  
• Actively participates in team oriented efforts
  
• Manage multiple tasks independently to meet deadlines
  
• Coordinate work between multiple areas and engage in multiple projects, simultaneously;leveraging/influencing business partners to drive results
  
• Effectively work in white space and bring structure to deliver on our well manage agenda
  

Basic Qualifications:

• High School Diploma, GED or equivalent experience, or military experience
  

• At least 3 year of experience Process/Project/Risk Management
  

Preferred Qualifications:

• Business Process Management certification, Lean or Green Belt Certification
  
• Knowledge of PRIME system and data model
  
• 3 years of experience in Process management
  
• 2 years of experience in Change or Risk Management
  
• 2 years of experience as a Risk Guide
  
• Demonstrated ability to drive results and communicate with all levels
  
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).