Principal Industrial & Organizational Psychology, People Strategy & Analytics

Capital One
Richmond, Virginia
Jan 21, 2022
Feb 20, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Industrial & Organizational Psychology, People Strategy & Analytics

The People Strategy and Analytics team at Capital One is on a mission to transform the associate experience - from hiring to onboarding to career development - so that all talent can flourish. As a Principal I/O Psychologist on the Centralized Associate Talent Strategy team, you will use organizational science, behavioral insights, and advanced analytics to help drive that transformation.

Our ideal candidate will display a strong balance of analytical and problem solving skills, business consulting, and communication competencies, as well as the ability to work in a dynamic team environment. You'll be on a cross-functional team that includes analysts, data scientists, and other I/O psychologists.

You'll have the opportunity to collaborate with key HR partners in areas like Talent & Performance Management, enterprise surveying, and Diversity, Inclusion, & Belonging. Projects will focus on improving the associate experience and unlocking best practices in the talent strategy space. A typical day will include client consultation, program design, insights generation, and analysis.

Your main responsibilities include, but are not limited to:
  • Consultation: Bring your expertise in organizational science and analysis to help our clients frame problems, answer questions, and design solutions to improve the associate experience
  • Design : Build and drive key programs and solutions for our partners, including strategies for measurement and validation
  • Experimentation : Partner with clients and our Behavioral Nudges lab to design experiments to understand key drivers of associates and behavior
  • Insights & analysis : Analyze the impact of our programs and combine those insights with the latest thinking in organizational science to help our clients make data-driven, informed decisions

Successful team members demonstrate competencies in these areas:
  • Purpose : You feel a deep personal connection to improving the associate experience and are motivated by applying organizational science in a mission-driven way
  • Analytical thinking : A proven track record of decision making and problem solving based in analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Identify opportunities for improvement and use data to make strategic and tactical recommendations.
  • Execution : Develop and test hypotheses, design solutions, assess operational feasibility, support implementation efforts, and develop plans and tools for monitoring outcomes
  • Partnership : Collaborate effectively with other team members and HR clients
  • Business communication : Strong written and oral communication skills, including visualization skills (i.e., able to "tell the story" and highlight key insights in a clear and concise manner that is easily understood by stakeholders)
  • Results focus : Drives for results and achieves important goals; applies strong organizational skills and detail orientation, even amidst ambiguity

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • Master's degree in Industrial and Organizational Psychology OR Organizational Behavior OR Behavioral Science
  • At least 1 year of professional work experience in Industrial and Organizational Psychology OR Organizational Behavior OR Behavioral Science
  • Experience building statistical models in R OR Python programming language

Preferred Qualifications:
  • PhD in Industrial and Organizational Psychology or Organizational Behavior
  • At least 2 years professional work experience in Industrial and Organizational Psychology or Organizational Behavior
  • Knowledge of advanced statistical methodologies, including regression, or longitudinal analysis, or Bayesian modeling

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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