Program Analyst(Case Manager)

Norfolk, Virginia
Jan 21, 2022
Jan 22, 2022
Full Time

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

Case Management
  • Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIP AA) regulations.
  • Conducts initial assessment of service member and family to identify any non-medical issues.
  • Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions.
  • Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims.
  • Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care.
  • Ensures that the RSMs, family, and caregivers have access to all medical and non­medical services including rehabilitation, education, employment-related programs, and disability benefits.
  • Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services.
  • Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc.
  • Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel.
  • Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges.
  • Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports.
  • Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command.
  • Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required.
  • Provides program briefs and participates in public awareness efforts to educate the fleet on NWW.


Conditions of Employment

  • Must be able to obtain and maintain a Secret Security Clearance.
  • Must pass all applicable records and background check.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.


Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements.
Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs.
Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW-SH goals and objectives.
Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g. local commands, regions, and headquarters) and other government agencies.
Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations.
Ability to work effectively on a team.
Ability to work in a stressful environment on time sensitive issues.

Additional information

"As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law.

If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement."

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.