Technical Specialist 2 (M)- Remote

MC Dean, Inc.
Washington, DC
Jan 20, 2022
Jan 22, 2022
Accountant, IT
Full Time
MC Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises. Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security. Join our more than 4,500 employees worldwide who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world. We offer an excellent benefits package including: A competitive salary Medical, dental, vision, life, and disability insurance Paid-time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave Position Summary: The Technical Specialist will demonstrate the following capabilities: Manage physical security system support to meet service level agreements Analyze physical security system performance and recommend improvements Resolve complex system issues for physical security systems and networks Provide Tier 3 support to the system administration team Programming and integrating an entire system at the global level Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems Communicate with customers, manufacturers, vendors and system administrators Train system users and other system support personnel Analyze and modify preventive maintenance checklists for system changes Troubleshoot system performance issues and implement corrective actions Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks Organize and prepare detailed documentation of system performance, including service request records and analysis Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems Perform and manage PITCO's. Perform final programming of systems Provide on-site system support post deployment Read and interpret engineering drawings Understand SOP and SOW documentation Ensure test lab equipment is maintained Assisting with annual performance evaluations Ensure availability of remote Pitco and remote access Interface with engineering team to ensure design efficiency Interface with internal and external customers Provide advanced level database support Conduct research and development of entire systems and analyze all interoperability and constructability scenarios Delegating tasks and providing support to level I and II Electronics Technical Specialists Using 60% or 90% designs to develop and build out PITCO Read blueprints, schematics and statements of work (SOW). Ensuring PITCO build outs adhere to statements of work (SOW). Coordinate with field personnel and/or engineering team to discuss any potential installation issues Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed. Conduct research and development on new system manufacturers (ie access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision Position / Candidate Requirement Minimum of 50% travel (potentially up to 75%) Please note that pursuant to a government contract, this specific position requires US citizenship status. Must pass customer background check after offer is extended Education: Computer Science, Electrical Engineering, or a Related Engineering Discipline Bachelor's Degree and 2 - 4 Years of progressive experience in the following or Associates Degree and 6 - 8 Years of progressive experience in the following or High School Diploma/GED and 8 - 10 Years of progressive experience in the following Requires a Valid driver's license This position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy. Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions Requires reliable attendance at customer site during work hours required by customer Desired / Advantageous Qualifications: Vendor certifications for electronic systems Hirsch, BOSCH, Aiphone, Commend equipment knowledge CAD experience on building typical and installation packets for field use Ability to write SOP's for MATOC projects Abilities Exposure to computer screens for an extended period of time Sitting for extended periods of time Reach by extending hands or arms in any direction Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard Listen to and understand information and ideas presented through spoken words and sentences Communicate information and ideas in speaking so others will understand Read and understand information and ideas presented in writing Apply general rules to specific problems to produce answers that make sense Identify and understand the speech of another person

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