Field Service Engineer (X-Ray Equipment)

FUJIFILM Holdings America Corporation
Baltimore, MD
Jan 20, 2022
Jan 22, 2022
Engineer, IT, QA Engineer
Full Time
Overview We are currently hiring a Field Service Engineer for X-Ray Equipment (internally known as Customer Service Engineer) in the Baltimore, MD area. This position, under direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager. External US FUJIFILM Medical Systems USA, Inc. is a leading provider of unrivaled diagnostic imaging products and medical informatics solutions that meet the evolving needs of healthcare facilities today and into the future. Medical imaging solutions span digital radiography (DR), detectors, portables and suites, mammography systems with digital breast tomosynthesis, computed tomography solutions for oncology and radiology applications, as well as technologically advanced flexible and surgical endoscopy solutions. Fujifilm enables interoperability through its Systems Integration offering as well as its comprehensive, AI-supported Synapse(R) Enterprise Imaging portfolio, which includes the TeraMedica Division of Fujifilm. FUJIFILM Medical Systems USA, Inc. is headquartered in Lexington, Massachusetts. For more information please visit Job Title: Job purposeUnder direct supervision, performs installation, maintenance and repairs on Company products at assigned customer sites as directed by the Area Service Manager.Duties and responsibilitiesBasic troubleshooting, installation, maintenance and service repair needs on designated equipment.Complete Preventative Maintenance and Functional Management Inspections.Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records per Fuji policies.Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.Maintaining tools and test equipment properly and ensuring calibration.Ordering and managing repair parts cycle times.Meeting Health and Human Services and Environment Health and Safety requirements.Managing vendor's service delivery processes in compliance with Fujifilm policies.Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.May include training of clinical staff on designated equipment.Change agent and process oriented.Comply with all applicable US Food and Drug Administration (US FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.Maintain paperwork to FDA and company required standards.Participates in training programs sponsored by the Company and/or other outside training institutions in order acquire the requisite skills necessary to perform the primary job duties and responsibilities inherent in the position.100% field and factory trained on designated FMSU product lines.Cross-trained in at least one other FMSU product group.QualificationsAssociate's degree or Certification in an electrical, electronics or computer science discipline.Minimum five years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment.Microsoft Certified Professional - certification in a desktop or server OS. Desktop: Windows XP or later, Sever Windows: 2000 or later.OEM Computer Hardware certification required such as Dell Certified Systems Expert and/or Dell Certified Open Manage Professional. Or equivalent certifications for HP/Compaq/IBM etc.Prior knowledge and experience with x-ray equipment desirable. Knowledge of x-ray physics and fundamental diagnostic x-ray imaging preferred.Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.Ability to work/travel over-night, on-call rotations, after hours shifts and weekends.Must be able to work both individually and in an established team setting.Valid driver's license and good driving record required.Experience interfacing with both internal team members and external customers as part of a solution based service process.Requires active listening skills and above average customer service skills.Requires sound organization and administrative skills.Must be a self-starter.Physical requirementsThe position requires the ability to perform the following physical demands and/or have the listed capabilities.Standing, sitting, walking, bending, kneeling, stooping, crouching, crawling and climbing on ladder.Reach above head to work on equipment mounted to the ceiling.Use hands and fingers to feel and manipulate items. Manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches, keyboards, etc.Talk and hear.Lift, carry or move up items/equipment up to 50 lbs. TRAVEL: Domestic travel required based on business need.