OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring a Director, Loan Delivery Secondary Market at our Tysons, Virginia location. The primary purpose of this job is to oversee the overall coordination of selling and/or securitizing and delivering whole loans and participation loan sales of consumer loans to designated investors. This role will be the primary point of contact for the PenFed's Capital Markets supporting sale and investor reporting post transaction execution. This role will direct the successful execution of strategic projects that advance PenFed's Secondary Marketing business and provides guidance on complex and escalated Loan Delivery issues. In addition, this role will manage projects aimed at identifying process improvements to gain efficiencies with a focus on risk management.ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Partnering with Capital Markets and Consumer Banking to support investor due diligence including but not limited to answering any investor questions, provide performance data, and ensure timely closure of the sale transaction.Develop and revise Loan Delivery policies, procedures and controls in coordination with Finance/Accounting as necessary.Assist with creation and transmission of loan data to investors; assist with resolving documentation and system edit issues.Maintain open lines of communication and strong working relationships with internal stakeholders including not limited to Capital Market, Consumer Banking product teams, IT, Legal, Compliance, and Operational Risk and Controls.Coordinate with other internal stakeholders to produce standardized investor portfolio/ reporting for loan portfolio performance monitoring, such as origination stats, delinquency loss and recovery rates, prepayment rates and relative trends based on actual and future looking assumptionsManage and motivate team members to ensure consistent and maximum performance levels.Responsible for internal reports as it relates to the loan delivery.Responsible for recruiting, training and continuing professional development of Loan Delivery staff to include coaching and addressing disciplinary issues.Manage workload balancing including approving timecards, overtime, and time off to ensure adequate resources are available to achieve results within budget limitations.Manage multiple complex projects, with shifting priorities that require the ability to work with ambiguous issues and see relationships between them.Develop and manage detailed requirements, project plans and risks/issues/decisions logs and escalate issues as appropriate.Identify opportunities for improvement (eg for operating effectiveness and efficiency) and implement strategic solutions to address business needs.Manage relationships across the organization and with external parties, senior leaders and investors.Ensure effective change management strategy and execution.Develop and/or recommends methods and techniques that will improve sales effectiveness.Maintain knowledge of the concepts, practices and procedures to deliver mortgage loans to various investors.QualificationsEquivalent combination of education and experience is considered.Bachelor's Degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions is required.12 years' of work experience with Loan Portfolio Management, Consumer Banking, Auto, or Unsecured Lending is required.Minimum 5 years of supervisory experience.Highly proficient verbal and written communication skills is required.Prior experience compiling loan tapes and establishing quality controls to ensure validity of dataA strong understanding of capital markets, partner activities, industry dynamics, and consumer trends.Deep knowledge and thorough understanding of consumer loan portfolios and key monitoring metrics.Must be able to communicate, influence and reason effectively with business and technical partners.Must have the ability to work effectively under aggressive deadlines is required.Supervisory ResponsibilityThis position will directly supervise employees.Licenses and CertificationsThere are no additional certifications required.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*TravelAbility to travel to various worksites is required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.About UsEstablished in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.#LI-CB1