Automotive Service Advisor

Sheehy Honda
Alexandria, VA
Jan 20, 2022
Jan 22, 2022
Full Time
Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.ResponsibilitiesAttitude is everything"A cents € greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards RequirementsPrevious experience as a Service Advisor is preferredReynolds & Reynolds or similar DMS proficiency preferredMust have strong customer communication skills both in-person and on the phoneStrong organizational skillsMust be able to manage in a fast paced work environment with limited supervisionComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyAuthorized to work in the USAAbility to pass a pre-employment background check, Motor Vehicle Record Check, and drug screeningMust have a valid driver's licenseBenefitsHealth, Vision and Dental InsurancePaid TrainingCareer Advancement401(K) with profit sharingWe believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits - all while promoting a culture that supports our Core Values: Sincerity, Hard work, Employee teamwork, Enthusiasm, Hospitality and being Your best. It's simple really - we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees!Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.