Senior Program Manager, Operations Projects

PenFed Credit Union
Mclean, VA
Jan 20, 2022
Jan 22, 2022
Full Time
OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring a Senior Program Manager, Operations Projects at one of the following locations: San Antonio, Texas or Tysons, Virginia. The primary purpose of this position is to work cross-functionally, managing resources across multiple complex projects. The Senior Program Manager, Operations Projects will provide teams with tools and resources to follow delivery best practices and continuously improve overall quality and achieve outcomes. Strong project management skills are a key requirement of this role. We have a team culture that encourages innovation, and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Document constraints and assumptions with stakeholders to establish the project deliverables.Determine strategic working objectives, identify gaps, evaluate, recommend, and execute products/strategy to achieve strategic priorities.Create and execute project communications and delivery via status reports and other deliverables necessary to inform and align stakeholders verbally and in writing.Collaborate closely with delivery teams (like external vendors and internal IT), prioritize features and deployment timelines, and be responsible for issue resolution for products.Collaborate closely with IT and technical teams (internal and external) and lend technical expertise in solutions integration and deployment, including requirements specifications.Work as a liaison between vendors, project sponsors, and project teams to facilitate effective project management.Identify needed resources, assign individual responsibilities and tasks, and notify appropriate management if resource constraints will impact the project timeline.Provide program management and technical delivery support for all assigned projects within OperationsKeep all projects within Operations on schedule and within budget.Manage internal project resources to ensure all projects within the program are appropriately staffed.Lead the Operations Help desk function and technical support team, ensuring specialists are responding to inquiries within defined SLAs and surfacing issues to the appropriate teams for reviewFoster a culture of shared ideas and learning, sharing best practices with relevant teams.Establish and maintain optimal platform and product settings and configuration.QualificationsEquivalent combination of education and experience is considered.Bachelor's Degree in related field required, Master's degree preferred.Minimum of five (5) years' experience providing business input and requirements for strategic or enterprise projects required.Minimum of ten (10) years' experience in financial services.Minimum of five (5) years of management experience.Excellent oral and written communication skills, including effectively interfacing with leaders and teammates at all levels of the organization, are required.Proven experience with Agile or CICD project methodology.Background in multiple divisions (IT, Operations, Training, Product, Mortgage, etc.) would be highly desired.Proven track record of leading strategic initiatives, executive presentations, and highly developed organizational skills.Supervisory ResponsibilityThis position will supervise employees.Licenses and CertificationsPMP or CSM certification highly preferred.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *TravelAbility to travel to various worksites and be on-call may be required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.About UsEstablished in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.#LI-LL1

Similar jobs