Small Group Account Manager

Alera Group
Parkville, MD
Jan 20, 2022
Jan 22, 2022
Full Time
SIG, an Alera Group Company is seeking an Account Manager to join our Small Groups team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?If that is what you're looking for, this is your chance to be part of an amazing organization!SIG goes the extra mile to help navigate the healthcare system and marketplace for our clients in order to advise them on the creation of comprehensive benefits plans that align with their core values to maximize their investment while controlling their costs. Our team-oriented approach allows us to become an extension of our clients' HR departments. Through our vast knowledge and resource base, we keep our clients educated and well informed with the ever-changing healthcare regulations and marketplace.One of Baltimore's Best Places to Work in employee benefits, SIG, seeks an extremely detail-oriented, upbeat person to join SIG as an Account Manager to support clients in our small group department (2-50) using a strategic approach and establishment of strong relationships with our customers and vendors. We take a highly personalized service approach to clients' needs and create value through teamwork and a focus on excellence in all aspects of our business. Position requires a range of skills and traits including, but not limited to:ResponsibilitiesThe individual is required to be a self-reliant, highly efficient and organized person with strong problem solving, communication and interpersonal skills. Ability to anticipate and meet the assigned Account Executive's and clients' needs in a timely and professional manner to ensure favorable relationships and positive outcomes.Ability to handle client and carrier/vendors questions daily; review proposals, negotiate pricing and/or work with Account Executives, where appropriate, and assist the Account Executive's with implementing additional lines of coverage, products and services. Discussions should occur during team meeting.Proactive customer service, telephonically or in person, on issues such as, but not limited to, benefits review, answering questions on benefits, eligibility, claims and conducting employee meetings, etc. Review completed data to ensure accurate completion of required documents.Perform client service functions in a timely, courteous and professional manner on a day-to-day basis, to include, but not limited to: responding to client questions, researching/investigating benefit issues and problem solving as required.Responsible for maintaining accurate client demographic and contact information in company database. Works with team to update.Verify commission schedules with carrier and have this documented in company database.Assist in maintaining all renewal paperwork in the electronic files according to the approved naming convention.Communicate in a timely, courteous and professional manner with clients, co-workers and carriers, to facilitate a productive environment and ensure proper administration of accounts, to include, but not limited to: rating and contract concerns, underwriting issues, claim situations, etc.Obtain needed information to produce professional documents to be presented to clients including renewal proposals, open enrollment materials, post open enrollment audits.Provide Account Executives with new and renewal proposals, coverage summaries and other pertinent information prior to client meeting.Manage and work with internal non client facing team members within the allowed timeframe to ensure timely delivery.Coordinate renewal of existing business and implementation of new business, to include, but not limited to: collecting information from the client/prospect; reviewing quotes; ensuring administrative paperwork and applications are complete; submitting applications to insurance company for final rates, if needed, prior carrier terminations; ordering/preparing employee packets; review contracts; policies and booklets for accuracy.Conduct open enrollment employee meetings and/or employee education throughout the year as needed.Knowledge of compliance and Health Care ReformMaintain necessary CE credit limit to ensure appropriate life & health license is kept active.Ownership of the accuracy of all client materials.Other duties as may be assigned.Qualifications3-5 years of hands-on employee benefits and customer service experience required;Active Maryland Life & Health Insurance License preferred;Excellent communication and problem-solving skills;Strong, clear written and verbal communication skills, plus good interpersonal skills including a collaborative approach to problem-solving and pro-active attention to the impact that financial decision may have on clients;Proven success with claims resolution;Experience working with and exposure to the broker side of the insurance industry helpful;Strong experience developing relationships;Experience collaborating with carriers and vendors; andGood understanding of the interaction between the carriers, vendors and human resources functions, demonstrated success at working with HR as a peer.Equal Opportunity Employment We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you're a California resident, please read the California Consumer Privacy Act prior to applying.#pandoIQ