Multifunctional Field Service Engineer

Ideal Innovations
Arlington, VA
Jan 20, 2022
Jan 22, 2022
Engineer, IT, QA Engineer
Full Time
Highlights: Ideal Innovations Inc. (I3) is a Service-disabled Veteran-Owned small business (SDVOSB) that specializes in providing biometric and forensic services. Headquartered in Arlington, VA, I3 specializes in designing, developing, delivering, and sustaining the very latest, cutting-edge biometric technology. I3 is comprised of biometric system engineers, software developers, program managers and experts with global biometric system development experience who provide solutions of the highest overall quality, security, and value to the United States (US) Government. I3 is interested in hiring the very best and brightest managers, engineers, logisticians, subject matter experts. We offer competitive salaries, 401k, and continuing education funds. We pay close attention to our workforce and strive to provide opportunities and longevity that endures beyond our opportunities. At I3, we want to provide our future teammates with opportunities for professional development & growth and the ability to deliver disruptive biometric solutions and support to the battlefield today and into the future.You will be working closely with our military service members to provide operational support, system sustainment, and training on a Family of Systems of biometric collection devices. Dependent on mission needs, the work environment ranges from mature garrison environments to supporting training exercises in the field to austere forward-deployed areas overseas. You will find yourself splitting your time between a static location and having to travel to various units in your area to support the mission.The range of position locations and mission requirements will allow candidates to target their skills and comfort zone to opportunities that best align with their skills, experience, and work environment.This is an opportunity to support the Army's Biometric Collection Capability (BC2) and the PM DoD Biometrics program ( As a key member of the biometric team, you will work closely with the warfighter to ensure 100% availability of all BC2 assets within BC2 portfolio. As the MFSE, you will advise and assist as necessary to ensure users are up to date on the latest training of tactics, techniques, and procedures (TTP) for the employment of biometric hardware and software tools. These important biometric systems within the Customer's biometric Family of Systems give soldiers the decisive edge on the battlefield and their success is attributed to a candidate's ability to work with an operational mindset.Tasks: Provide the day-to-day maintenance and repair of the following BC2 systems:Biometrics Automated Toolset - Army (BAT-A): Consists of biometric enrollment laptops, peripherals, and BAT-A serversNear Real Time Identity Operations (NRTIO): Consists of biometric collection devices, data communications platforms, and a regional server with a web portal user interface.Facial Recognition Binocular System (FRBS): Consists of a semi-rugged 10x60 Facial Recognition Technology (FRT) binocular handset and a ruggedized laptop.Voice Identity Biometric Exploitation Services (VIBES): Consist of a handheld device, and a laptop to conduct biometric voice enrollments and unidentified voice file collection into intelligence and operations data.Duties to Include:Provide Tier I help desk support directly to the userSchedule, perform, document, and review records on maintenanceSanitize equipment prior to offsite maintenanceCheck security controls following maintenanceInstall IAVA updates and software patchesBaseline and reinstall softwareRepair/Replace/Return collection devices as appropriateSystem start-up, initialization, and shut downSoftware patch implementation and testing and system maintenance checks and repairsSecurity checks of daily logsTransaction reconciliationLAN administration and coordination with WANsNetwork security functions IAW the SSAADatabase administration, including extracting data for reporting purposesImplementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability.Implement IA patches, including QA and QC checksManage Biometric server and database applications and user accountsCoordinate with users for supply, logistics, and repair actionsMaintain the BEWL on mission systemsTrain personnel and ensure IA personnel complianceTrack enrollments from ingestion to ABIS on mission systemsSupport the planning of biometrics operations and the preparation of briefings, reports, etc.As needed, develop targeted training materials for specific missions.Dependent on duty location, accompany units on actual missions or training exercises as required to ensure that personnel are satisfactorily trained to execute their biometric related tasks to standard in a live environment.Work closely with the government Directorate of Doctrine and Intelligence Systems Training (DDIST) training team to provide the necessary new equipment training to support technical refreshes.When supporting units rotating through the Combat Training Centers (CTC's) (JRTC & NTC)Provide training team support at CTCs during scheduled exercises.Provide training to the staffs of rotating units regarding the biometric technical and network support that is required in theater,Providing MFSE support to units during the exerciseProvide lessons learned input for training material development as requiredProvide support to the CTC operations group staff section, as determined by the CTC leadership, in the development of scenarios incorporating biometrics and managing the use of biometrics during rotation training, and responsible for system updates and minor maintenance.Responsible for the identification and resolution of network connectivity issues both locally and via satellite link, software and hardware upgrades, and general maintenance of laptops, servers and peripherals.Duties also include general systems and database operations, administration, maintenance, documentation, and reporting.Customer interaction is required in response to reported problems, defining requirements, and user training requests.Design, develop, prepare, and conduct the training based on established course materialsPreparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required.Personnel training will be conducted, as appropriate, through formal or informal classroom courses, workshops, and seminars.Collaboration and coordination with outside organizations will be periodically necessaryPerform other duties as assigned by the Program ManagerCONUS locations will provide remote/TDY support to multiple sites throughout the US as neededMFSE in Germany will support Republic of Georgia (Tbilisi); Tbilisi, Georgia- Embassy FPD (66MI); Hohenfels, GE - BMID (66MI); Hohenfels, GE - JMRC; Camp Bondsteel, Kosovo; AST-Balkans; Vicenza, Italy - 173rd IBCT(A); Vilseck, CATC; Vilseck, 2CR; Vicenza, Italy - 207th MI BDE; Baumholder, 21st TSC; Grafenwoehr, 18th MP BDERequired Qualifications Education: Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline or 8 years of direct relevant technical experience.5 years of experience as to the following:Systems administration or other relevant IT experiencePrevious experience with Army or SOCOM biometrics applicationsProven ability to troubleshoot hardware, networking, SQL Server, and Windows operating systems.Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity, and track hardware locations is also required.The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback.The candidate must be fully proficient in the use of PC's and all programs included in the Microsoft Office application suitePossess current DoD 8570 AIT level II CertificationDesired Qualifications: Education: Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline or 10 years of direct relevant technical experience.10 Years of ExperiencePrior experience developing, operating, and repairing biometric systemsPrior experience providing teaching and training in a classroom or field environmentWorking knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures.Military and/or national intelligence background with a clear understanding of the military structure, mission, and responsibilities.Military experience as a 25B/U, 31B/E, 35F, 35M, 35L, 35T or comparable AOC for Warrant Officers and Officers (one year Biometrics specific)Prior experience in Afghanistan, Iraq or USCENTCOMAbility to obtain and possess an international driver's license (OCONUS) and ID tags.Position Type Shift Information: Typically, 9-5. 40hrs a week. However, it is mission dependent based on the clients' needs.OCONUS Exception: Kuwait and Bahrain work 8hrs, 6 days a week for a total of 48Hrs a week.Combination of rotating and set shifts dependent on customer location and missionTravel: 50% for all locationsUS Citizenship & Clearance: Current Secret (TS Preferred); Top Secret Required for NGICLocations: One position at each of the following locations: Ft. Sam Houston, TX; Ft. Polk, LA (JRTC); National Ground Intelligence Center (NGIC), Charlottesville, VA; Arlington, VA; Wiesbaden Germany; Kuwait; & BahrainApply: Online at Innovations, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)