Apprentice Network Operations Center Specialist

Employer
Independent Software
Location
Annapolis, MD
Posted
Jan 20, 2022
Closes
Jan 22, 2022
Ref
323476650
Hours
Full Time
Who are we?Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives. Why Independent Software?We are focused on continual learning and evolution. We don't do things because "that's the way we've always done things"; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer's mission.We've been profitable year after year. We're always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do, and finding ways to do it better.What you will be doing!Independent Software is seeking an Apprentice Network Operations Center Specialist to be a part of the Network Operations staff. The candididate will perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verifies user acceptance.Responsibilites will include:Acknowledging events received from the Enterprise Management ToolsOpening incidents relating to received eventsTroubleshooting based on defined procedures to resolve the eventRecommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changesGeneral Requirements:Experience working with SLAsStrong time management and communication skillsStrong interpersonal and presentation skillsStrong troubleshooting and technical skills in networking and desktop support.Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk requiredExperience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent requiredRequired Certifications: Must have one of the following 8570certifications: SEC+ CE CYSA GICSP GSEC SSCP CISSP CASPCISMEducation and Experience:Three (3) years of experience with a Bachelor's Degree in a Business, Technical or Math related field. Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the Bachelor's Degree. Must have experience working with customer technology and support requirements.Clearance: THIS POSITION REQUIRES A CURRENT TS/SCI WITH POLYGRAPH CLEARANCE Top Reasons to Work at Independent Software:Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all of our vendors.You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.We're constantly researching and implementing the latest technology so you've always got the right tools at your disposal.As we've grown, we've retained that small company feel. When we say we have an open door policy, we actually mean it.Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.We have a history of great achievement and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.Benefits:Competitive salaryComprehensive health, dental, and vision insurance plans401(k) retirement plan with company paid match of gross salaryA generous Paid Time Off and Holiday packageLots of paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.