Recreation Leader II- Front Desk Position

Full Time Position



The City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh-largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Recreation Leader II- Front Deskposition.

Overview

In pursuit of service excellence, the Recreation Leader II will provide exceptional internal and external customer experiences and intermediate technical level administrative support work to the recreation center and the operation. As the first point of contact to the Charles Houston Recreation Center, the selected candidate will greet patrons, process facility reservations, register patrons for programs and activities, and process payments. The candidate will also be expected to be responsive, professional, courteous, and accountable while performing the assigned duties within the limits of established policies and procedures.

Major areas of responsibility include:

1. Professional Customer Service (40% of position/16 hours per week)

Demonstrate a courteous, helpful, and positive attitude to ensure customer satisfaction and an exceptional customer experience. Greet and welcome patrons warmly into the facility. Professionally answer, screen, and forward incoming calls. Exhibits polite and professional communication via phone, e-mail, and mail. Communicate accurate information to patrons interested in facility rentals and activities. Respond within 24 hours to all inquiries regarding rentals, programs, and classes with accurate information.

1. Operations and Administrative (30% of position/12 hours per week)

Lead or oversee administrative projects. Provides administrative support to ensure efficient operation of center. Perform operational functions such as processing paperwork, responding to customer service inquiries, record-keeping, program, processing class registration, and cash handling. Maintain and reconcile financial transactions. Process registrations and facility reservation requests via telephone, walk-in, on-line, and mail. Trains front desk staff on RecTrac, and customer service techniques. Maintains and inventories supplies, anticipates needed supplies, places and expedites orders for supplies.

Program Marketing & Advertising (20% of position/8 hours per week)

Market programs to patrons and advertise special events. Ensure lobby area is clean, orderly, and welcoming. Festively decorate the lobby area within two weeks of the upcoming holidays or season. All bulletin boards, brochure displays, event signage and the registration network will be maintained with accurate and timely information. Share financial assistance information with patrons. Contribute to the planning, developing, and implementation of recreational activities, programs, and special events.

1. Other (10% of position/4 hours per week)

Manage and prioritize multiple tasks and assignments. Help organize and work community events. Participate in department meetings and training as required. Participate in staff meetings, in-service trainings, sessions, and workshops. Contribute to team effort by accomplishing related results as needed. Perform and complete other duties as assigned by supervisor. Perform related work as required.

What You Should Bring

Each member of our team is accountable for the exceptional delivery of services to the community. You will work to meet the recreation needs of our community. You will provide registration and customer service support to the Charles Houston Recreation Center in the areas of reception, customer service, data processing, program statistics, financial reports, and accounting functions. To best serve in this position, you should have good knowledge of the social and recreational sciences, including the theory, principles, and practices of recreation. You should have strong organizational skills and be proficient with computers. You must be able to communicate effectively in writing and orally with a diverse group of individuals. You should be able to provide exceptional customer service that exceeds customer’s expectations. You should also be available to work various hours, Monday through Friday, 8:45 a.m. to 5:45 p.m. and rotational weekends as needed.

Recreation Leader II Key Performance objectives:

• Be Responsive, Professional, Courteous and Accountable in all interactions.
• Ensure front desk operations are welcoming, efficient and are customer-centered.
  • Actively monitor facility and program participants per the code of conduct.
  • Ensure all safety precautions and rules are followed.
  • Actively participate in staff meetings, advisory council meetings, and in-service trainings.
  • Manage building operations during events and complete administrative paperwork.
  • Complete incident reports and submit them by the end of the shift.
  • Maintain records using Microsoft programs, RecTrac software, and general filing.

About the Department of Recreation, Parks & Cultural Activities

The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming. The Department’s vision is to improve the well-being of every person in our community by connecting them to each other and their environment. The Department’s values are Integrity, Civic Responsibility, Continuous Learning, Equity, Exceptional Customer Experiences, and Safety. The Department of Recreation, Parks and Cultural Activities received national accreditation from the Commission for Accreditation of Park and Recreation Agencies (CAPRA). National accreditation requires park and recreation agencies to meet 155 standards representing elements of effective and efficient park and recreation operations. The department has adopted the Commonwealth Centers for High-Performance Model for Organizational Excellence, practices shared leadership, and maintains clear workplace expectations.

Minimum & Additional Requirements

High School Diploma and two (2) years of related experience or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. First Aid training and valid driver's license issued by state of residence.

Preferred Qualifications

Knowledge of community recreation working with at-risk youth; experience working in a fast-paced, shared workspace, high customer traffic settings working with individuals of all abilities; People-oriented, patient, attentive, empathetic, excellent communication and conflict resolution skills and phenomenal customer service; Be available to work Monday-Friday 8:45a.m. to 5:45p.m. and rotational weekends & special events; Available to work additional days that will provide the greatest benefit to the organization. Have a deep desire and interest in working with a diverse population daily.

Notes

This position requires the successful completion of a criminal records background check and drug screening before employment.