Customer Service Representative I-Collections

Fairfax, Virginia
Jan 20, 2022
Feb 03, 2022
Full Time

Under close supervision of the Supervisor, Revenue Management performs billing procedures required to efficiently, accurately, and completely record revenue.

Essential functions include:



  • Performs payment collection activities including outbound customer contacts, payment extensions, disconnections, and liens.
  • Assists with evaluating lien collection reports.
  • Monitors outstanding account balances for determination of next steps in the collection process.Sends returned payment and disconnection notices. 
  • Processes returned mail.
  • Performs other duties as assigned


Graduation from high school and a minimum of two years related experience, or any equivalent combination of education, experience and knowledge.  Ability to effectively plan, organize, and communicate orally.  Ability to effectively communicate with co-workers in writing.  Ability to perform accurate basic mathematical computations.  Ability to establish and maintain productive working relationships.  Proficiency with a personal computer and ability to quickly learn software applications. Ability to respond to emergencies and work overtime when necessary. Must pass a controlled substance (drug) test for employment.  Fairfax Water requires new employees to be fully vaccinated against COVID-19, subject to legally required exceptions.

To review the full requirements for the position please go to our website at and apply online.  Fairfax Water offers competitive salaries as well as a comprehensive benefits package, including excellent health insurance, tuition reimbursement, flexible spending accounts, and a defined benefit retirement plan

About Fairfax Water

Fairfax Water is a respected leader in the drinking water industry, supplying drinking water to nearly two million people in the communities of Fairfax, Loudoun, Prince William, Herndon, Vienna, Alexandria, Falls Church, and Fairfax City.  We are Virginia’s largest water utility and one of the 25 largest water utilities in the country, serving one of every five Virginians who obtain their water from public utilities. We aim to uphold customer trust by providing water of exceptional quality and reliability at a reasonable price, supporting the high quality of life and economic vitality of Northern Virginia.

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