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Customer Service Representative I-Collections

Employer
Fairfax Water
Location
Fairfax, Virginia
Closing date
Feb 3, 2022

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Industry
Utilities
Function
Administrative
Hours
Full Time

Job Details

Under close supervision of the Supervisor, Revenue Management performs billing procedures required to efficiently, accurately, and completely record revenue.

Essential functions include:

Collections

 

  • Performs payment collection activities including outbound customer contacts, payment extensions, disconnections, and liens.
  • Assists with evaluating lien collection reports.
  • Monitors outstanding account balances for determination of next steps in the collection process.Sends returned payment and disconnection notices. 
  • Processes returned mail.
  • Performs other duties as assigned

Requirements:

Graduation from high school and a minimum of two years related experience, or any equivalent combination of education, experience and knowledge.  Ability to effectively plan, organize, and communicate orally.  Ability to effectively communicate with co-workers in writing.  Ability to perform accurate basic mathematical computations.  Ability to establish and maintain productive working relationships.  Proficiency with a personal computer and ability to quickly learn software applications. Ability to respond to emergencies and work overtime when necessary. Must pass a controlled substance (drug) test for employment.  Fairfax Water requires new employees to be fully vaccinated against COVID-19, subject to legally required exceptions.

To review the full requirements for the position please go to our website at www.fairfaxwater.org and apply online.  Fairfax Water offers competitive salaries as well as a comprehensive benefits package, including excellent health insurance, tuition reimbursement, flexible spending accounts, and a defined benefit retirement plan

About Fairfax Water

Fairfax Water is a respected leader in the drinking water industry, supplying drinking water to nearly two million people in the communities of Fairfax, Loudoun, Prince William, Herndon, Vienna, Alexandria, Falls Church, and Fairfax City.  We are Virginia’s largest water utility and one of the 25 largest water utilities in the country, serving one of every five Virginians who obtain their water from public utilities. We aim to uphold customer trust by providing water of exceptional quality and reliability at a reasonable price, supporting the high quality of life and economic vitality of Northern Virginia.

Company

Fairfax County Water Authority (Fairfax Water) is Virginia's largest water utility, serving one out of every five Virginians who obtain their water from public utilities. Nearly 1.5 million people in the Northern Virginia communities of Fairfax, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.

That's 1.5 million friends, neighbors and family members. We don't need any other reason to demand the highest in water quality standards!
Chartered in 1957 by the Virginia State Corporation Commission as a public, non-profit water utility, Fairfax Water operates four water treatment plants with a combined capacity of 262 million gallons per day. The plants include the Corbalis Treatment Plant, operating on the dependable and free-flowing Potomac River in the northwestern area of Fairfax County, and the Griffith Treatment Plant on the impounded Occoquan River in the southeastern area. Water is distributed throughout Fairfax Water's service area through nearly 3,200 miles of water mains.

Fairfax Water produces, on average, 148 million gallons of water per day. More than 235,000 mostly residential accounts in Fairfax County comprise about 60 percent of total water sales. Approximately 40 percent of total water sales are wholesaled to Loudoun and Prince William Counties, the City of Alexandria, the Town of Herndon, Ft. Belvoir and Dulles Airport. Revenues in 2005 were $120 million.

Fairfax Water is governed by a ten-member Board of Directors composed of Fairfax County citizens who are appointed by the elected Board of Supervisors of Fairfax County. A General Manager, supported by a senior staff of engineering and business professionals, manages the day-to-day operations of Fairfax Water.
Summary of Benefits
Regular Full-time Employees

PAID LEAVE
? Vacation Days Per Year Service Years
13 0 < 3 years
19 3 < 15 years
26 15+ years

? Sick Leave
13 days per year for you and/or your household dependent's illness and care.

? Holidays
JAN New Year's Day, Inauguration Day & Martin Luther King Day
FEB Presidents' Day
MAY Memorial Day
JULY Independence Day
SEPT Labor Day
OCT Columbus Day
NOV Veterans' Day, Thanksgiving Day & Day After Thanksgiving
DEC Christmas Eve (1/2 Day) & Christmas Day
** Plus one Discretionary Holiday to be taken during the calendar year.

INSURANCE
? Health which also includes Medical / Dental / Vision / Rx
? Life
? Long-Term Disability (effective after 36 months of employment)
? Voluntary Long-Term Care (at employees' cost)

RETIREMENT

? Fairfax Water Retirement Plan
? 457 Plan (similar to a 401(k) plan)

ADDITIONAL BENEFITS

? Tuition Reimbursement
? Professional Development
? Child/Adult Care Reimbursement Plan
? Flexible Spending Accounts
? Holiday Parties and Picnics
? Credit Union Membership
? Direct Deposit

Fairfax Water is committed to providing comprehensive benefits to our employees and their eligible dependents, as well as opportunities for continued education and professional development.

Employee-paid premiums and contributions are deducted on a pre-tax basis.

This review is intended to be a brief summary of the major benefits provided by Fairfax Water. In all instances, plan documents and policies govern the eligibility and administration of each benefit plan.

Company info
Website
Location
8570 Executive Park Avenue
Fairfax
VA
22031
US

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