Program Manager

Washington D.C.
Jan 20, 2022
Feb 24, 2022
Full Time


The Program Manager will execute NQF Framework projects related to healthcare performance measurement and improvement. The Manager is specifically responsible for guiding and executing day-to-day aspects of projects, including research, environmental scans, and project deliverables. The Manager may take on a more external role in project work and may observe proposal development calls.


  • Guide the day-to-day activities of projects, including working with project leadership to execute the work.
  • Review the work of and provide guidance and coaching to junior staff supporting the projects.
  • Conduct and manage the research for NQF projects that include the following tasks:
  • Develop synopses or summaries of research findings specifically relevant to the project scope.
  • Perform environmental scans for existing measures, current use of measures in programs, best practices, or clinical care guidelines.
  • Work with project management staff to ensure that all projects adhere to the standard processes and standard work; contribute insights for continuous quality improvement.
  • Direct and/or produce meeting materials, memos, and draft and final reports.
  • Work with the project lead to help facilitate portions of committee meetings, webinars, and conference calls.
  • Work with project management staff to ensure that the work completed by project team (i.e., Analysts, Managers, Senior Directors/Directors, and subcontractors) is completed on time.
  • Work with project management staff and project leadership to manage and monitor project databases (i.e., SmartSheet, SharePoint) and assigned budgets.
  • Work with project management staff to track and report project milestones and develop status reports.
  • Work closely with project teams and interface directly with external partners.
  • Support and coach junior staff on projects.



  • Bachelor’s degree with a minimum of 5 years of relevant work experience; health professional degree (e.g., RN, NP, PA) is a bonus; or Master’s degree in a related field e.g., MPH, MSHA, MHA, MS) with a least 3 years of relevant work experience.


  • Strong knowledge of the healthcare delivery system, public health, health IT, or health policy, quality improvement and/or performance measurement
  • Experience working in a nonprofit membership or consensus-based organization is a plus.
  • Demonstrated success in project management is a plus.


  • Ability to manage multiple projects simultaneously
  • Proficiency with independently identifying key questions that research must answer
  • Ability to assist, support, collaborate, and guide other team members to complete project deliverables promoting teamwork
  • Proficiency at drafting large portions of project deliverables with limited guidance
  • Ability to anticipate challenges and apply well-informed solutions and process improvements at the project/team level
  • Comfort with ambiguity and proficiency with embracing change and adjusting priorities, processes and/or approach as needs dictate
  • Proficiency with presentation and communication skills, including meeting facilitation skills and leading portions of external calls or meetings
  • Proficient in use of MS Office suite
  • Experience with databases (e.g., SharePoint) preferred


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