Program Manager

POSITION SUMMARY

The Program Manager will execute NQF Framework projects related to healthcare performance measurement and improvement. The Manager is specifically responsible for guiding and executing day-to-day aspects of projects, including research, environmental scans, and project deliverables. The Manager may take on a more external role in project work and may observe proposal development calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guide the day-to-day activities of projects, including working with project leadership to execute the work.
• Review the work of and provide guidance and coaching to junior staff supporting the projects.
• Conduct and manage the research for NQF projects that include the following tasks:
• Develop synopses or summaries of research findings specifically relevant to the project scope.
• Perform environmental scans for existing measures, current use of measures in programs, best practices, or clinical care guidelines.
• Work with project management staff to ensure that all projects adhere to the standard processes and standard work; contribute insights for continuous quality improvement.
• Direct and/or produce meeting materials, memos, and draft and final reports.
• Work with the project lead to help facilitate portions of committee meetings, webinars, and conference calls.
• Work with project management staff to ensure that the work completed by project team (i.e., Analysts, Managers, Senior Directors/Directors, and subcontractors) is completed on time.
• Work with project management staff and project leadership to manage and monitor project databases (i.e., SmartSheet, SharePoint) and assigned budgets.
• Work with project management staff to track and report project milestones and develop status reports.
• Work closely with project teams and interface directly with external partners.
• Support and coach junior staff on projects.

POSITION QUALIFICATIONS

Education/Certification:

• Bachelor’s degree with a minimum of 5 years of relevant work experience; health professional degree (e.g., RN, NP, PA) is a bonus; or Master’s degree in a related field e.g., MPH, MSHA, MHA, MS) with a least 3 years of relevant work experience.

Experience:

• Strong knowledge of the healthcare delivery system, public health, health IT, or health policy, quality improvement and/or performance measurement
• Experience working in a nonprofit membership or consensus-based organization is a plus.
• Demonstrated success in project management is a plus.

Skills/Abilities:

• Ability to manage multiple projects simultaneously
• Proficiency with independently identifying key questions that research must answer
• Ability to assist, support, collaborate, and guide other team members to complete project deliverables promoting teamwork
• Proficiency at drafting large portions of project deliverables with limited guidance
• Ability to anticipate challenges and apply well-informed solutions and process improvements at the project/team level
• Comfort with ambiguity and proficiency with embracing change and adjusting priorities, processes and/or approach as needs dictate
• Proficiency with presentation and communication skills, including meeting facilitation skills and leading portions of external calls or meetings
• Proficient in use of MS Office suite
• Experience with databases (e.g., SharePoint) preferred