Duties

• Analyzing productivity information and identifying production/productivity performance problems, influencing and developing options for problem resolution or enhanced production/productivity.
• Leading any overall agency/center business process changes.
• Designing and implementing systematic communication structure to ensure that policy/guidance/direction from CA/PPT senior management is conveyed.
• Overseeing and leading management assessments for all passport entities.
• Assisting Managing Director for Operations by developing metrics and analyzing statistical and qualitative data to assess field agency performance.

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• One year probationary period, unless excepted by regulation.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

GS-12 Level: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

• Experience assessing the effectiveness of an organization's programs;
• Experience analyzing and defining data requirements; and
• Experience establishing liaison within and outside one's organization.

There is no substitute of education for specialized experience for the GS-12 position.

GS-13 Level: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

• Experience planning, coordinating, and assessing the effectiveness of an organization's programs, and making recommendations to improve operations;
• Experience analyzing and defining data requirements, and developing applicable processes for utilizing the data;
• Experience establishing and maintaining liaison within and outside one's organization; and
• Experience applying qualitative and quantitative methods.

There is no substitute of education for specialized experience for the GS-13 position.

Education

See the qualifications section of this vacancy announcement for education requirements, if applicable.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov .

If eligible, telework and remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.

If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department that may require a higher security clearance.

Mandatory COVID-19 Vaccination for Federal Employees:

As required by Executive Order 14043 , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the Department of State, if after November 22. The Department of State will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.