Posting Date Jan 06, 2022Job Number 21149346Job Category Sales & MarketingLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAPBrand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? N Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY Are you ready to be part of an amazing global product design team working on next-generation mobile platforms for one of the most recognized hospitality brands in the world? In this user experience design role, you will lead the creation of seamless and unified mobile app experiences. This role reports into the Director of Experience Design and participates in an agile cross-functional product team, working closely with product owners, engineers, and other designers. This individual will help drive the vision for how experiences should be designed for large scale consumer-facing digital products. The ideal candidate for this role will have experience that is rooted in an empathetic understanding of both the consumers physical and digital environments and how they impact the design of the Marriott Bonvoy App. A strong portfolio rooted in mobile app design is critical for this role. Your portfolio should showcase experience in UX and visual design, particularly where simplicity and ease-of-use were a major concern. Responsibilities: Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design Produces both innovative high-level design concepts as well as development-ready designs with specifications Ensure a quality experience on live digital products by participating in the user acceptance testing process Employ prototyping, user testing and research to inform your design work and thinking Present and clearly communicate design solutions and rationale Engage in critiques as well as share new learnings and case studies Respect and contribute to the evolving design system Challenge existing processes with new ways for the team to be more effective Create and maintain design documentation Youre exactly who were looking for if you: Possess exceptional visual design skills and a great sense of aesthetics Can balance user, business, and technical needs Obsess over the details of the interaction, visual, and motion design Lead with a user-centric mindset Solve problems holistically across channels for a seamless experience Thrive on creating innovative solutions to challenging user and business problems Value deadlines, set realistic expectations around them and then meet them Strong portfolio that shows solid design craft, compelling creative direction, user centered thinking, and a high degree of agility Experience with major, large-scale global digital apps, mobile web sites, or other digital products within the commerce or travel space preferred Good mix of UX/UI, visual design, and interaction design expertise Proven ability to translate complex design challenges into clear, user-friendly experiences Collaborative, highly-organized, and strong attention to detail Strong written, verbal, interpersonal, and presentation skills Strong stakeholder management skills and flexibility to thrive in a fast paced and shifting prioritization environment High school diploma or GED and 8 years of experience in information architecture, user experience, interaction design, library sciences, or business analysis OR 4-year degree from an accredited university in Information Architecture, Interaction Design, User-Centered Design or related major and 4 years of experience in information architecture, user experience, interaction design, library sciences, or business analysis OR unrelated 4-year degree and masters degree from an accredited university in Information Architecture, Interaction Design, User-Centered Design or related degree and 4 years of experience in user experience, information architecture, interaction design library sciences, or business analysis. Nice to Have: Experience managing other designers and/or agency partners Experience with motion design and animation Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space Ability to balance the science behind the data and the creative idea in front of you Have superior communication and interpersonal skills, including facilitation, presentation, storytelling,critiquing skills CORE WORK ACTIVITIES Demonstrating and Applying Discipline Knowledge: Presents outstanding design concepts backed by best practices, user behavior and data Clearly explain design strategy and interactions to potential users, your team, and stakeholders Creates development-ready designs, speced to meet standards Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes, and/or presentations as needed to communicate experience design You will deliver, measure, and improve your designs based on quantitative and qualitative feedback Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology Comfortable with a culture of feedback and regular opportunities to critique and be critiqued Be a thought partner providing recommendations on UX and UI enhancements across all digital touchpoints Have a passionate focus on the needs of the guests around the world using inclusive design skills and methods Collaborate and iterate with your design colleagues to help raise the bar of our mobile app experience Partner closely with engineers to understand technology capabilities, bring your designs to life, and achieve high quality shipped product Provides subject matter expertise, including design, functionality and interaction patterns to help meet department and company goals and KPIs Measurement & Analytics You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights. With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc. Uses tracking, metrics, segment data, and user research to inform design decisions Collaborates with product managers to ensure priorities align with business objectives and KPIs Uses various user research methodologies to get design feedback and iterates designs based on findings Breaks down designs into options/variables for A/B or multi-variate testing Goals Sets and maintains personal development goals Provides discipline expertise to help meet department and company goals and KPIs Managing Work, Projects, and Policies Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) Meets deadlines once agreed upon Reports impediments to completing work and meeting deadlines Provides regular status updates to manager Successfully manages multiple assignments at once Works based on priorities and requests clarification if priorities are not clear Accepts critique and critiques work of others in a helpful and professional manner Communicates in a timely and appropriate manner with teammates Additional Responsibilities Works independently with minimal supervision, but knows when issues should be escalated to manager Develops relationships with members of other teams, and leverages those relationships to answer questions Presents work with clarity and confidence; explains complex matters so that others can understand them Uses appropriate communication mechanisms (ie in-person conversation, Microsoft Teams chat, email, phone call) for each situation Demonstrates self-confidence, energy and enthusiasm Performs other reasonable duties as assigned by manager Leadership Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards. Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Basic Computer Skills - Uses basic computer hardware and software (eg, personal computers, word processing software, Internet browsers, etc.). At Marriott, we are committed to putting our associates first andtheir health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19per current CDC standards or approved for a medical or religious accommodation.