InterAction Account Manager (Remote)

Columbia, MD
Jan 16, 2022
Jan 21, 2022
Full Time
InterAction is a client relationship platform that embeds relationship and client intelligence at the heart of every interaction. With a comprehensive approach to data quality, control, security, and compliance, InterAction enables contact sync with a firm database to uncover who-knows-whom, drive engagement, and develop opportunities. Automation and artificial intelligence improve productivity by reducing noise and surfacing knowledge where and when its needed. Our hybrid cloud delivery model provides the benefit of a cloud-based application with the data control clients demand. The InterAction Account Manager is responsible for client retention, upsell, and maintaining client satisfaction within defined accounts. Account Managers are responsible for maintaining a strategic account plan for each of their assigned accounts and for ensuring client satisfaction within those accounts. The InterAction Account Manager will be goaled on upsell, retention, and renewals. Accountabilities: 1. Meet POS goals within assigned accounts and Revenue goals within region 2. Manage and grow pipeline through active account management and executing a strategic account plan with the client 3. Manage complete sales cycle from opportunity identification through close 4. Create and manage a strategic account plan for each assigned account to capitalize on revenue growth opportunities, including scheduling periodic customer visits for account reviews and new product introductions 5. Manage a consultative sales motion at all levels of the organization 6. Serve as the primary point of contact and relationship manager with assigned clients 7. Demonstrate new products and services 8. Create targeted, solution-oriented proposals with appropriate positioning and pricing for software and services 9. Develop and track pipeline within assigned accounts utilizing CRM and report weekly on pipeline/forecast/opportunity progression 10. Work with clients and internal partners through issue resolution to drive customer satisfaction 11. Represent product portfolio through speaking engagements, industry events and trade shows 12. Maintain awareness of customer needs and industry trends and use information to optimize market position 13. Expected total travel up to 50% Qualifications: 1. Bachelors degree 2. Minimum 5 years of sales experience 3. Strong interpersonal and presentation skills 4. Solid understanding of solution selling value proposition 5. Functional knowledge of negotiation process 6. Demonstrated ability to work in a team selling environment 7. Technical aptitude 8. Strong organizational and time management skills 9. Advanced computer skills including Excel, Word, Powerpoint, CRM applications 10. Legal industry knowledge preferred

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