Territory Retail Sales Representative

Employer
Asurion
Location
Cockeysville, MD
Posted
Jan 17, 2022
Closes
Jan 21, 2022
Ref
321164803
Industry
Other
Hours
Full Time
Job Description Summary:What you will be doing:Our team of Field Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. Our Field Technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience.Job Description:Field Technician, ubreakifixPosting Title: Territory Retail Sales RepresentativePlease Note: this is not a Work-at-Home positionFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing:Our team of Field Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. Our Field Technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience.Essential Duties and Responsibilities:Resolve customer issues by troubleshooting and repairing their electronic devicesExpand your knowledge of ubreakifix culture and products and cultureDeliver world class customer serviceBring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interactionLearn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needsPerform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion's Core ValuesDemonstrate ubreakifix's Core Values in all interactionsBe responsible for inventory managementHere's what you'll bring to the team:A passion for solving problems and delivering solutionsA love for people and the devices that enrich their livesOne or more years of customer service/retail sales experience preferredA willingness to learn and leverage sales resources provided by AsurionReliable and flexible when it comes to dealing with difficult situationsThe ability to quickly adapt in an ever-changing environmentMotivated to meet and exceed evolving key performance objectivesAbility to work a flexible retail scheduleSix months experience with product service support or electronics troubleshootingKnowledge of mobile devices and operating systemsHigh School diploma or equivalent preferredStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeWe take care of you (benefits/perks):Competitive pay and benefits including health, dental, and visionRetirement savings planPaid time offContinuing education supportOngoing training to grow your skillsAbout ubreakifixSince its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the US and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit for more info!