Sheehy Hyundai of Waldorf is seeking to hire a Service Advisor APPRENTICE to join our team. Build your career and develop your professional experience with our team. It's a great opportunity to turn your excellent customer service and sales skills into a new career. The ideal candidate will flourish in a fast-paced environment, be comfortable greeting customers, meeting with service techs, and acting as a liaison between our customers and service techs.ResponsibilitiesAttitude is everything"A cents € greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards RequirementsMust have strong customer communication skills both in-person and on the phoneStrong organizational skillsMust be able to manage in a fast paced work environment with limited supervisionComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyAuthorized to work in the USAAbility to pass a pre-employment background check, Motor Vehicle Record Check, and drug screeningMust have a valid driver's licenseBenefitsHealth, Vision and Dental InsurancePaid TrainingCareer Advancement401(K) with profit sharingWe believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits - all while promoting a culture that supports our Core Values: Sincerity, Hard work, Employee teamwork, Enthusiasm, Hospitality and being Your best. It's simple really - we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees!Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. Sheehy Auto Stores is an Equal Employment Opportunity Employer.