Director, Membership + Chapter Relations
Company Summary: The Women's Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects, and advances women's careers to strengthen the transportation industry. WTSI offers its over 8,500 members, including women and men, access to high-caliber professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders. WTSI is helping women find opportunity and recognition in the transportation industry. Position Summary: The Director, Membership and Chapter Relations will be a strategic thought partner, and report to the Executive Director. In coordination with the Executive Director, the Director is responsible for overseeing the full life cycle of WTSI membership while ensuring the health and development of WTS chapters through efficient services, programs, and operational support. Collaborating with the Marketing + Events department, the Director will execute strategic promotional campaigns showcasing member benefits, highlighting chapters, and recognizing member growth and achievements. The Director will oversee management of the Association Management System, and train staff in executing key functions including call for abstracts and scholarship submissions. The Director will assist WTS Leadership in achieving strategic goals around Membership + Chapter Relations through special projects, reports, and representation at key events. The Director will constantly evaluate the WTS member dues structure and benefits. Essential Duties and Responsibilities: MEMBERSHIP: Work with Executive team to develop and implement effective membership recruiting and retention strategies. Assist the WTS Foundation [c(3) entity of the Association] with student related campaigns. Develop and implement data driven membership growth strategiesExecute strategic membership promotional campaignsAssist leadership in achieving strategic objectives in membershipProvide monthly, quarterly, and annual reports on membership retentionAnalyze and provide insights on member retentionDevelop and implement data driven membership retention strategiesTrack and assess member engagement and satisfaction utilizing WTSI systemsMaintain accurate membership records through Association Management SystemEnsure timely processing of membership email inquiries through ZenDeskDevelop and target annual growth of membership within specific sectors and modes of transportationEnsure membership assets are relevant and accessible to stakeholdersOversee regular updates to member portal and websiteEnsure member accomplishments are recognized through WTS outletsRepresent WTS at appropriate eventsServe as direct manager for Associate and Engagement Specialist ensuring growthManage organization use of Association Management System CHAPTER RELATIONS: Maintain strong partnerships with WTS Chapters and leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support. Develop interest and assist chapters in formation to ratification.Nurture and build trust with Chapter LeadersEstablish WTSI as authority on chapter managementAssist leadership in achieving strategic objectives in Chapter RelationsOversee distribution of monthly membership reports to chaptersOversee quarterly report submissions from chapters feeding into annual reportOversee annual chapter roster submissions, ensure accurate upload to AMSEnsure timely processing of chapter questions and inquiries through ZenDeskTrack and assess chapter engagement and outreachTrack, assess and maintain records on chapter complianceMaintain accurate chapter records including rebates and foundation reportsProvide quarterly and annual reports on chapter health + complianceDevelop and disseminate digital assets on best practices in member retentionDevelop and maintain student chapter requirements and engagementDevelop interest and assist chapters in formation to ratificationRepresent WTS at appropriate Chapter + Industry events PROGRAMS: Collaborating with the Marketing + Events department, develop, execute, and provide relevant, high-level content and assets in support of WTSI member and chapter programs.Lead monthly calls with chapters in formation, track progress to ratificationDevelop and lead quarterly calls with Chapter Membership ChairsCreate and execute bi-annual chapter competition programsOversee tracking for annual chapter circle of excellence program,Develop content for annual chapter circle of excellence awards programDevelop and present relevant, high-level content for chapter leader trainingProvide strategic support in identifying and launching new programsQualifications: The ideal candidate will possess a Bachelor's degree with an excellent work record. Must have 4+ years of related experience in a membership position at a nonprofit or association. Experience working within membership databases/ association management system is required. Must have 2+ years supervisory experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.