Remote CSR Job Description Who we are : Certified Languages International provides instant access to over the phone interpreters that allow our clients to communicate with their non-English speaking customers. We provide access to over 230 languages with quick connection to a professional interpreter on demand 24/7. By joining our team, you will be a part of providing a service that is crucial and indispensable in today's global economy. The Opportunity: We are looking for energetic and committed Remote Inbound Customer Service Representatives to join our operations team. General duties for our CSR's includeIdentifying and greeting our clientsGathering all required information for billingAssistance with 3rd party connection if neededSecuring, and then connecting the interpreter to our client's conference As CLI primarily deals with established business-to-business accounts CSR's do not have to worry about upselling or difficult client disputes and can truly focus on providing the best customer service possible.Our goal is that our CSR's would consistently exceed our customers' expectations by fostering the following qualities: hospitality, problem solving, active listening, consistency, accuracy, efficiency, and competencyIn a market that has become increasingly saturated with interactive voice response (IVR) technology, we believe it is through human connection and reasoning that we will continue to set ourselves above and apart from our competitors. Shift: Full Time M-F 11:00am - 7:45 pmPart Time M-F 11:00am - 3:00pmM-F 11:00am - 4:00pmM-F 9:00am - 2:00pmM-F 1:00pm - 6:00pm Remote details: Open to eligible candidates in Phoenix AZCandidates must be able to meet and complete Day 1 (8hrs) in office to verify I-9 identification, issue equipment and complete orientation. All other onboarding and training handled remote. Compensation : 15.00 an hour Requirements: Minimum 1 year of customer service experience with a previous employer and stable work history.18 years of age or older with a high school diploma or GED.Ability to answer a high volume of inbound customer service calls with great attention to detail in a fast paced, multi-tasking environment. Desired not required: College Education1+ years Call Center experience Cultural Fit: It is essential that all candidates for our call center possess the following qualities:Friendliness - An ability to get along with and work well with team members from a broad range of cultural backgrounds and lifestyles.Coachability - Receptiveness to constructive feedback on performanceAbility to embrace change - The ability to keep up with new information and adapt to new clients and service their needs.Trustworthy - Ability to self-manage, good work ethic and integrity. Additional information: All applicants will be submitted to a criminal background check prior to hire.Full time employees qualify for paid benefits after 30 days of employment.Powered by JazzHRRfYiltUeJV